Elsa M.

IT Support Specialist with nearly 6 years of experience providing Tier 1 and Tier 2 technical support in fast-paced environments. CompTIA A+ and Security+ certified with strong expertise in troubleshooting hardware, software, network connectivity, and user access issues. Experienced supporting Windows environments, resolving help desk tickets, assisting with system installations, and providing remote and on-site technical support to end users. Skilled in diagnosing technical problems quickly, maintaining detailed documentation, and delivering excellent customer service to ensure minimal downtime and efficient business operations. Known for strong problem-solving abilities, attention to detail, and the ability to communicate technical solutions clearly to users at all levels.