Kenneth P.

Need someone who can keep things organized, communicate with clients, follow up on leads, and handle the day-to-day details without needing constant supervision? That’s where I can help. I’m a Virtual Assistant with 15+ years of experience in customer service, sales, operations, and remote administrative support. I currently work with international clients, handling client communication, appointment scheduling, lead follow-ups, data entry, spreadsheets, research, and general business support. Here’s what I can help with: • Client communication via email, chat, phone, and SMS • Appointment setting and scheduling • Lead follow-ups and lead management • Customer service and sales support • Data entry and spreadsheet management • Internet and property research • Administrative and operational support • Reports, tracking sheets, and documentation • CRM and database updates • Vendor and service-provider coordination I also bring several years of experience as an Operations Analyst and Customer Experience Analyst, where accuracy, reporting, problem-solving, and working with different stakeholders were part of my daily responsibilities. Before moving into remote work, I spent 15 years in the BPO industry supporting accounts in customer service, technical support, sales, and operations. I’m comfortable working independently, following established processes, learning new tools, and communicating with clients and team members in a professional but natural way. If you need someone dependable to take care of the details, keep things moving, and make your workload a little easier, I’d be happy to help.