Camilo R.

PROFESSIONAL SUMMARY Experienced and committed operations manager with more than 5 years of background experience managing BPO outsourcing strategies, with a proven track record of improving overall operations, managing KPIs, financial goals, and implementing eǓcient strategies to maximize and achieve targets. Proficient in analytical thinking, strategic planning, leadership, managing staǒ, and procedures. Highly adept at handling various responsibilities by prioritizing my tasks, establishing clear deadlines and finding creative solutions to eliminate obstacles. Experience aligned to lead CX, Sales and BackOffice teams for one or more Key Accounts.