Mikhail Josef M.

**Customer Service & Sales Pro with 10 Years of Experience — Available Now! ⭐⭐⭐⭐⭐** Tired of missed messages, unhappy customers, and leads slipping through the cracks? Let me help you deliver better customer experiences while keeping your sales and support operations running smoothly. Do you need a freelancer who: ⭐ Responds quickly and professionally ⭐ Communicates clearly with customers and teams ⭐ Handles high-volume support with accuracy ⭐ Follows up with leads and keeps your pipeline organized ⭐ Learns new tools and processes quickly With **10 years of customer service experience** across finance, eCommerce, telecommunications, and tech, I’ve developed strong skills in customer support, sales coordination, appointment setting, and problem-solving. ✅ What I Can Help You With: ✔ **Customer Support Excellence** Friendly, professional, and solutions-focused support through email, chat, and phone. ✔ **Zendesk Support** L1 ticket management, issue tracking, customer follow-ups, and resolution. ✔ **Appointment Setting & Lead Follow-Up** Qualifying leads, scheduling appointments, managing calendars, and coordinating with sales teams. ✔ **CRM Management** Hands-on experience with GoHighLevel, Automate CRM, Zendesk, and Google Calendar. ✔ **eCommerce Customer Support** Order management, returns, refunds, replacements, order tracking, and customer disputes using platforms such as Shopify, Dixa, PayPal, and Klarna. ✔ **Fraud & Dispute Resolution** Experience handling account verification, fraud investigations, chargebacks, payment disputes, and new applications. ✔ **Sales & Cold Calling** Lead follow-ups, appointment setting, customer engagement, and sales coordination. ✔ **Team Support & Training** Experience assisting team leaders and training new hires to follow processes and deliver consistent customer service. 🏆 **What you can expect from me:** ⭐ Reliable and consistent communication ⭐ Strong attention to detail ⭐ Professional and empathetic customer handling ⭐ Ability to manage multiple tasks and high-volume workloads ⭐ Quick learner who adapts easily to new tools and workflows Whether you need someone to **manage your inbox, support your customers, follow up with leads, schedule appointments, or keep your CRM organized**, I’m ready to help. **Let’s work together to improve your customer experience, strengthen customer relationships, and grow your business.**