Skip to content
BackNov 7
MD F Z.
Upwork badge

MD F Z.

High-Impact Customer Support Specialist | Helpdesk & Retention

𝐃𝐞𝐥𝐢𝐯𝐞𝐫 𝟓-𝐬𝐭𝐚𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 𝐰𝐡𝐢𝐥𝐞 𝐬𝐜𝐚𝐥𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬. Are unresolved tickets, billing disputes, or slow response times slowing your growth? I provide high-touch, dependable customer service and technical helpdesk solutions that turn everyday customer interactions into long-term brand loyalty. 𝐂𝐨𝐫𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 & 𝐎𝐦𝐧𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 Omnichannel Helpdesk: Fast, empathetic resolution across Email, Live Chat, and Phone Support (Inbound/Outbound). CRM & Helpdesk Tools: Advanced workflow management and ticketing in Zendesk and administrative support in Infusionsoft / Keap. Billing & Account Management: Specialized in handling sensitive billing inquiries, collections, payment disputes, and account verifications with discretion. Client Consultation: Professional facilitation of virtual support meetings, onboarding sessions, and escalations. The Value I Bring to Your Team Reduced First-Response & Resolution Times (FRT/MTTR) 𝐇𝐢𝐠𝐡𝐞𝐫 𝐂𝐒𝐀𝐓 & 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐑𝐚𝐭𝐞𝐬 Total Peace of Mind: Free your internal team to focus on core product growth and revenue generation while your customers receive dedicated, reliable care. 𝐂𝐚𝐥𝐥 𝐭𝐨 𝐀𝐜𝐭𝐢𝐨𝐧 Ready to elevate your customer support operations? Send an invitation to connect today so we can discuss your support needs and see if we are a great fit, no immediate commitment required.

🇵🇰Karachi, Pakistan$15/hr100% JSS5.00 (4)Since Sep 2023

Earnings and projects

MRR
$2.6k

Last 6 months ÷ 6

World#15,355 / 412k
🇵🇰Country#1,708 / 52.9k
Revenue, last 30 days
$3.9k

Last 6 months: $16k

World#8,505 / 412k
🇵🇰Country#924 / 52.9k
Total earnings
$130k

Billed in all: $136k

World#28,642 / 412k
🇵🇰Country#2,172 / 52.9k
Per project
$19k

$4k in the last 6 months

World#6,717 / 412k
🇵🇰Country#274 / 52.9k
Projects, last 6 months
4
0% fixed100% hourly
World#51,813 / 412k
🇵🇰Country#10,787 / 52.9k
Projects in all
7

Across 11 contracts

9% fixed91% hourly
World#236,188 / 412k
🇵🇰Country#38,061 / 52.9k

Earnings, last 30 days

$136k+$3.9k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$130k$132k$134k$136kOct 8Oct 23Nov 7

Skill rankings: Top 2% in Customer Service Chatbot

Ranked by MRR among everyone on Upwork with the skill.

  1. 2LiveAgent87 freelancers · 🇵🇰 #2Top 2%
  2. #7Customer Service Chatbot341 freelancers · 🇵🇰 #1Top 2%
  3. #15Help Scout232 freelancers · 🇵🇰 #4Top 6%
  4. #37Customer Acquisition639 freelancers · 🇵🇰 #4Top 6%
  5. #46Customer Care2,153 freelancers · 🇵🇰 #9Top 2%
  6. #53Ecommerce Support1,624 freelancers · 🇵🇰 #9Top 3%
  7. #53Freshdesk1,321 freelancers · 🇵🇰 #6Top 4%
  8. #83Gorgias1,588 freelancers · 🇵🇰 #8Top 5%