Jcoree B.

I am a detail-oriented professional with extensive experience across AI data training, quality assurance, IT support, and customer management. Whether you need an expert to fine-tune Large Language Models (LLMs), ensure strict regulatory compliance in QA reviews, or manage technical and customer support operations, I bring a diverse skill set and a commitment to precision. ​AI Training & Data Annotation I have hands-on experience optimizing generative AI systems through Reinforcement Learning from Human Feedback (RLHF). In my roles at Outlier AI and Handshake, I evaluated complex datasets, analyzed Chain of Thought reasoning, and processed multimodal data (audio, visual, and text) to improve AI accuracy and safety. I specialize in synthesizing raw data into structured feedback loops to correct hallucinations and refine model outputs. ​Quality Assurance & Compliance As a QA Reviewer for AlignTurn QA, I monitored highly sensitive interactions to ensure strict adherence to industry regulations, including HIPAA, PCI-DSS, and TCPA. I excel at spotting inconsistencies, flagging compliance violations, and verifying script adherence to maintain the highest standards of data privacy and confidentiality. ​IT Support & Technical Operations Backed by a Google IT Support Professional Certificate, I am highly proficient in system administration, network security, and technical troubleshooting. My technical toolkit includes working with Windows/Linux operating systems, Active Directory, VPNs, proxies, and disaster recovery. I also have extensive playtesting experience with AAA studios like Electronic Arts (EA), identifying bugs and platform-specific inconsistencies. Customer Success & Account Management From managing CRM data in Salesforce as an Enrollment Administrator to leading client security communications as a Customer Manager for Sharged, I know how to build client trust and streamline organizational workflows. I am also experienced in social media lead generation and managing engaging digital communities. ​Why work with me? I am highly adaptable, an excellent communicator, and driven by strict attention to detail. I take pride in delivering accurate, reliable, and secure results for my clients. ​Let’s connect to discuss how my skills can bring immediate value to your next project!