Waqas B.

Hello 👋, 𝙒𝙚𝙡𝙘𝙤𝙢𝙚 𝙩𝙤 𝙢𝙮 𝙥𝙧𝙤𝙛𝙞𝙡𝙚! Are you looking for a reliable Customer Support Specialist who can handle your customers professionally, resolve issues quickly, and represent your brand with care? I’m a Customer Service Representative with 5+ years of experience supporting Shopify and ECommerce store. I specialize in email support, live chat, social media customer service, order management, refunds, returns, disputes, change size of the product and Shopify store support. My goal is simple: make every customer feel heard, valued, and properly taken care of while helping your business maintain a strong reputation and customer loyalty. 🛍️ 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & E𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I can manage your day-to-day customer service operations, including: * Responding to customer inquiries through email and live chat * Answering product, shipping, and order-related questions * Tracking orders and providing accurate delivery updates * Coordinating with suppliers regarding delayed, missing, or damaged orders * Handling replacements, returns, refunds, and cancellations * Updating customer information such as shipping addresses and email details and size according to the customer requirements * Managing customer complaints professionally * Handling PayPal, Klarna, Chargeflow, and other disputes and chargebacks * Following up with customers to ensure issues are completely resolved 🛒 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗦𝘁𝗼𝗿𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 I can also assist with essential Shopify store operations: * Order processing and fulfillment * Order tracking and status updates * Order cancellations and refunds * Customer information updates * Discount code creation and management * Supplier communication and order follow-ups * Customer issue resolution * Chargeback and dispute management 📱 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I can help you maintain a professional and responsive presence across your social media channels: * Face-book Page messages and customer inquiries * Insta-gram messages and comments * Tik-Tok customer inquiries * Comment moderation * Managing negative or inappropriate comments professionally * Responding to customers through Meta platforms * Face-book Messenger live chat support 💻 𝗧𝗼𝗼𝗹𝘀 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 I have experience working with: * Shopify * Gorgias * Help Scout * Zen-desk * Fresh-desk * Gmail * Outlook * Private-Mail * Proton-Mail * Many-Chat * Face-book Pages / Meta * Insta-gram * Google Sheets 🏢 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 & 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝗜 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I have experience providing customer support for: * Shopify & eCommerce stores * Fashion & clothing brands * Beauty & supplement brands * Pet product stores * Travel & hospitality businesses * Property management businesses ⭐ 𝙋𝙧𝙚𝙫𝙞𝙤𝙪𝙨 𝘾𝙡𝙞𝙚𝙣𝙩 & 𝘽𝙧𝙖𝙣𝙙 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 I have supported multiple eCommerce brands with customer service, email support, live chat, and social media management, including: PawfectBuddies – E-mail Support & Social Media Management Adorella – E-mail Support, Social Media Management, PayPal Disputes, Klarna Disputes, Shopify Chargebacks KangooKids – E-mail Support & PayPal Dispute Management Air Gaming Mousepads – Live Chat Support Booty Lift – E-mail Support & Face-book Customer Support Velor Paris – E-mail Support & Shopify Chargeback Handling Tiny Wonders – E-mail Support & Face-book Customer Support Swank A Posh – E-mail Support, Face-book & Insta-gram Customer Support Neptune Gold – Live Chat Support Booty Lift– E-mail Support & Chargeback Management 💎 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? Clients choose me because I focus on more than simply answering tickets. I focus on providing a customer experience that protects your brand and encourages customers to come back. ✔️ 5+ years of customer service experience ✔️ 100% Job Success Score on Upwork ✔️ Top Rated freelancer ✔️ 5-star client feedback ✔️ Available for flexible schedules, including weekends and holidays ✔️ Fast, accurate, and professional responses ✔️ Strong Shopify and eCommerce knowledge ✔️ Experienced in handling difficult customers and complaints ✔️ Multilingual support using AI translation tools when needed ✔️ Excellent attention to detail ✔️ Comfortable working independently and as part of a team ✔️ Focused on long-term client relationships I don't just answer customer messages, I become an extension of your brand. Whether you need someone to manage your inbox, handle Shopify orders, respond to live chats, communicate with suppliers, manage social media inquiries, or resolve customer issues, I’m ready to help. Let’s make your customer support faster, more professional, and more customer-focused. Send me a message and let’s discuss how I can support your business. Regards, Waqas Babar