Dayana Jean J.

Hello 👋 I help 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐚𝐧𝐝 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐛𝐫𝐚𝐧𝐝𝐬 𝐝𝐞𝐥𝐢𝐯𝐞𝐫 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 while keeping their daily store operations organized and running smoothly. With 𝟒+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 in 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐚𝐧𝐝 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, I've worked behind the scenes helping online businesses manage 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐢𝐧𝐪𝐮𝐢𝐫𝐢𝐞𝐬, 𝐨𝐫𝐝𝐞𝐫 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, 𝐫𝐞𝐭𝐮𝐫𝐧𝐬, 𝐫𝐞𝐟𝐮𝐧𝐝𝐬, 𝐜𝐡𝐚𝐫𝐠𝐞𝐛𝐚𝐜𝐤𝐬 𝐚𝐧𝐝 𝐩𝐚𝐲𝐦𝐞𝐧𝐭 𝐝𝐢𝐬𝐩𝐮𝐭𝐞𝐬, while supporting store operations, administrative tasks, and day-to-day business needs. I also bring 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, giving me a broader understanding of how customer support, retention, and marketing work together to grow an online business. 🛍️ 𝐇𝐞𝐫𝐞'𝐬 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮𝐫 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬: ✅ Marketing Automation & Customer Engagement ✅ Shopify Customer Support | Email & Chat ✅ Order Management & Tracking ✅ Chargebacks & Payment Disputes ✅ Returns, Refunds & Exchanges ✅ PayPal Disputes & Customer Claims ✅ Customer Issue Resolution & De-escalation ✅ Customer Follow-ups & Retention ✅ Shopify Store Management ✅ Product & Order Updates ✅ Administrative & E-commerce Support 🛠️ 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐈 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡: 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Shopify | Gorgias | Zendesk | Freshdesk | TikTok Shop 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 & 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧: Klaviyo | Mailchimp | KIT | Omnisend | ManyChat 𝐃𝐞𝐬𝐢𝐠𝐧 & 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚: Canva | CapCut | Meta Business Suite 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: GoHighLevel | ClickUp | Asana | Monday | Trello | Google Workspace 𝐖𝐡𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐞𝐧𝐣𝐨𝐲 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐦𝐞: ⭐ 4+ years of E-commerce & Shopify experience ⭐ Top Rated Plus freelancer ⭐ Professional and friendly customer communication ⭐ Detail-oriented and highly organized ⭐ Proactive and comfortable working independently ⭐ Quick to learn new tools, systems, and workflows ⭐ E-commerce support + marketing experience Whether you need someone to 𝐭𝐚𝐤𝐞 𝐨𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐨𝐟 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐤𝐞𝐞𝐩 𝐲𝐨𝐮𝐫 𝐨𝐫𝐝𝐞𝐫𝐬 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐞𝐝, 𝐦𝐚𝐧𝐚𝐠𝐞 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐭𝐚𝐬𝐤𝐬, 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐞𝐦𝐚𝐢𝐥 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠, 𝐨𝐫 𝐡𝐚𝐧𝐝𝐥𝐞 𝐭𝐡𝐞 𝐝𝐚𝐲-𝐭𝐨-𝐝𝐚𝐲 𝐰𝐨𝐫𝐤 𝐛𝐞𝐡𝐢𝐧𝐝 𝐲𝐨𝐮𝐫 𝐨𝐧𝐥𝐢𝐧𝐞 𝐬𝐭𝐨𝐫𝐞, 𝐈'𝐦 𝐡𝐞𝐫𝐞 𝐭𝐨 𝐡𝐞𝐥𝐩. I don't just aim to complete tasks. I aim to become a reliable extension of your team so you can spend less time managing the small details and more time growing your business. If you're looking for a dependable 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 & 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐕𝐀 𝐰𝐡𝐨 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐬 𝐛𝐨𝐭𝐡 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠, let's connect. 👋 Dayana