Shalini P.

Hi, I'm Shalini - a detail-driven professional with 12+ years of experience across aviation, banking & finance, and SaaS. I help businesses stay organized, responsive, and on top of their pipeline, whether that means managing your inbox and calendar, qualifying leads, or handling customer conversations with care. A snapshot of what I've delivered: - Generated $100K+ in annual upselling revenue through relationship-driven service (IndiGo Airlines) - Consistently exceeded monthly lead generation targets across multiple outbound channels (GoTo Technologies) - Managed corporate client relationships and resolved concerns proactively as a Customer Success lead (Prudent Insurance Brokers) Where I can help: - Data entry & Excel-based data management - Calendar management & appointment scheduling - Email communication, follow-ups, and inbox organization - Lead generation & prospect research - Customer support & chat/email response handling - CRM management (Salesforce, Hubspot, Freshdesk, Zoho) - Meeting coordination, minutes, and follow-up tracking - Presentation creation I'm organized, quick to learn new tools and processes, and I take ownership of tasks without needing much hand-holding. Clients tell me things simply don't fall through the cracks when I'm on it. Looking forward to working together.