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Mercy U.
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Mercy U.

Bilingual Customer Support | E-commerce VA.

Are you looking for an experienced and adaptable customer support and virtual assistant? You are on right profile! Working in a call center requires a variety of skills and adaptability. As a customer service representative 📞, one needs patience and understanding to address the concerns and needs of customers. Being a moderator 🛡️ can be challenging as it often involves mediating between parties, ensuring that conversations remain respectful and within guidelines. The role of an administrative assistant 📁 requires organizational skills and a keen attention to detail. Having experience with companies like Roblox 🎮 suggests familiarity with the gaming or tech industry, while Krispy Kreme 🍩 indicates an understanding of the food or retail sector. Both of these experiences would provide a unique perspective and skill set that could be valuable in a variety of job roles.

🇩🇴Santo Domingo, Dominican Republic$11/hr100% JSS5.00 (4)Since Sep 2023

Earnings and projects

MRR
$876

Last 6 months ÷ 6

World#53,963 / 412k
🇩🇴Country#283 / 1,225
Revenue, last 30 days
$470

Last 6 months: $5.3k

World#64,708 / 412k
🇩🇴Country#327 / 1,225
Total earnings
$23k

Billed in all: $24k

World#129,922 / 412k
🇩🇴Country#416 / 1,225
Per project
$3.3k

$5.3k in the last 6 months

World#51,398 / 412k
🇩🇴Country#248 / 1,225
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇩🇴Country#338 / 1,225
Projects in all
7

Across 8 contracts

13% fixed87% hourly
World#236,188 / 412k
🇩🇴Country#364 / 1,225

Earnings, last 30 days

$24.4k+$470 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$23,750$24,000$24,250$24,500Oct 8Oct 23Nov 7

Skill rankings: Top 14% in Spanish

Ranked by MRR among everyone on Upwork with the skill.

  1. #43Forum Moderation162 freelancers · 🇩🇴 #8Top 27%
  2. #114Community Moderation605 freelancers · 🇩🇴 #9Top 19%
  3. #264Content Moderation1,144 freelancers · 🇩🇴 #14Top 23%
  4. #329BPO Call Center1,567 freelancers · 🇩🇴 #42Top 21%
  5. #451Gorgias1,588 freelancers · 🇩🇴 #8Top 28%
  6. #463Spanish3,288 freelancers · 🇩🇴 #58Top 14%
  7. #1,522Zendesk5,908 freelancers · 🇩🇴 #52Top 26%
  8. #1,534Ecommerce8,441 freelancers · 🇩🇴 #12Top 18%