Kevin S.

Business administration, Customer Service | Data Interpretation, BPO

Experienced operations leader with over 10 years of expertise in the BPO sector, specializing in team leadership, sales strategies, and client relationship management. Proven track record of driving results through data-driven strategies, process optimization, and team empowerment. Adept at delivering high-quality service in dynamic environments, achieving KPIs, and fostering collaborative cultures. Core Competencies: - Team management (teams up 180 members). - Strategic planning and process optimization. - Leadership and motivation in fast-paced environments. - Negotiation and risk analysis. - Data-driven decision-making and KPI management. - Advanced proficiency in Excel, CRM (Salesforce), Power BI, Jira.

🇨🇴Barranquilla, Colombia$20/hr100% JSS5.00 (3)Since Sep 2023

GlobeUpwork

MRR

$3,590$3,590

🌍World#9,606 / 363,098#9,606/363K

🇨🇴Country#89 / 4,025#89/4,025

Recent Earnings

$21,538$21,538

🌍World#9,606 / 363,098#9,606/363K

🇨🇴Country#89 / 4,025#89/4,025

Total Earnings

$60,232$60,232

🌍World#60,799 / 363,098#60.8K/363K

🇨🇴Country#487 / 4,025#487/4,025

Avg. Per Project

$15,058$15,058

🌍World#8,500 / 363,098#8,500/363K

🇨🇴Country#112 / 4,025#112/4,025

Recent Projects

0 fixedf2 hourlyh

🌍World#255,144 / 363,098#255K/363K

🇨🇴Country#1,827 / 4,025#1,827/4,025

Total Projects

0 fixedf4 hourlyh

🌍World#255,144 / 363,098#255K/363K

🇨🇴Country#1,827 / 4,025#1,827/4,025

MRR Performance Over Time

$50k$25k$0

6 mo ago3 mo agoNow

Coming SoonGathering historical data

World Skill Rankings

of 279

Data InterpretationTop 2%

#19Server

#19BPO Call Center

#23Administrate

#27Call Center Management

#170Sales

#427Customer Service

🇨🇴Colombia Skill Rankings

of 37

Call Center ManagementTop <0.01%

#1Data Interpretation

#1Administrate

#1Server

#2BPO Call Center

#5Sales

#7Customer Service