Kevin S.
Business administration, Customer Service | Data Interpretation, BPO
Experienced operations leader with over 10 years of expertise in the BPO sector, specializing in team leadership, sales strategies, and client relationship management. Proven track record of driving results through data-driven strategies, process optimization, and team empowerment. Adept at delivering high-quality service in dynamic environments, achieving KPIs, and fostering collaborative cultures. Core Competencies: - Team management (teams up 180 members). - Strategic planning and process optimization. - Leadership and motivation in fast-paced environments. - Negotiation and risk analysis. - Data-driven decision-making and KPI management. - Advanced proficiency in Excel, CRM (Salesforce), Power BI, Jira.
Earnings and projects
An estimate from an earlier read
Last 6 months: $23k
Billed in all: $68,633$69k
$7.6k in the last 6 months
Earnings, last 30 days
No data since Nov 4, 2026.
Skill rankings: Top 0.96% in BPO Call Center
Top 1% in 2 of 7 skills, ranked by MRR among everyone on Upwork with the skill.
- #7Data Interpretation309 freelancers · 🇨🇴 #1Top 2%🇨🇴#1 of 6
- #14Server1,052 freelancers · 🇨🇴 #1Top 1%🇨🇴#1 of 61
- #15BPO Call Center1,567 freelancers · 🇨🇴 #1Top 0.96%🇨🇴#1 of 43
- #19Administrate1,357 freelancers · 🇨🇴 #1Top 1%🇨🇴#1 of 41
- #19Call Center Management1,271 freelancers · 🇨🇴 #1Top 1%🇨🇴#1 of 42
- #165Sales9,827 freelancers · 🇨🇴 #3Top 2%🇨🇴#3 of 268
- #363Customer Service37,167 freelancers · 🇨🇴 #5Top 0.98%🇨🇴#5 of 828