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Kevin S.
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Kevin S.

Business administration, Customer Service | Data Interpretation, BPO

Experienced operations leader with over 10 years of expertise in the BPO sector, specializing in team leadership, sales strategies, and client relationship management. Proven track record of driving results through data-driven strategies, process optimization, and team empowerment. Adept at delivering high-quality service in dynamic environments, achieving KPIs, and fostering collaborative cultures. Core Competencies: - Team management (teams up 180 members). - Strategic planning and process optimization. - Leadership and motivation in fast-paced environments. - Negotiation and risk analysis. - Data-driven decision-making and KPI management. - Advanced proficiency in Excel, CRM (Salesforce), Power BI, Jira.

🇨🇴Barranquilla, Colombia$20/hr100% JSS5.00 (4)Since Sep 2023

Earnings and projects

MRR (estimate)
≈$3.8k

An estimate from an earlier read

World#8,829 / 412k
🇨🇴Country#85 / 4,578
Revenue, last 30 days
$4.5k

Last 6 months: $23k

World#6,750 / 412k
🇨🇴Country#56 / 4,578
Total earnings
$67k

Billed in all: $69k

World#58,600 / 412k
🇨🇴Country#455 / 4,578
Per project
$13k

$7.6k in the last 6 months

World#10,769 / 412k
🇨🇴Country#140 / 4,578
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇨🇴Country#521 / 4,578
Projects in all
5
0% fixed100% hourly
World#266,042 / 412k
🇨🇴Country#1,828 / 4,578

Earnings, last 30 days

$68.6k+$4.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$62.5k$65.0k$67.5k$70.0kOct 8Oct 23Nov 7

No data since Nov 4, 2026.

Skill rankings: Top 0.96% in BPO Call Center

Top 1% in 2 of 7 skills, ranked by MRR among everyone on Upwork with the skill.

  1. #7Data Interpretation309 freelancers · 🇨🇴 #1Top 2%
  2. #14Server1,052 freelancers · 🇨🇴 #1Top 1%
  3. #15BPO Call Center1,567 freelancers · 🇨🇴 #1Top 0.96%
  4. #19Administrate1,357 freelancers · 🇨🇴 #1Top 1%
  5. #19Call Center Management1,271 freelancers · 🇨🇴 #1Top 1%
  6. #165Sales9,827 freelancers · 🇨🇴 #3Top 2%
  7. #363Customer Service37,167 freelancers · 🇨🇴 #5Top 0.98%