Lisfrel S.

Hi there! I’m a Short-Term Rental Operations & Guest Services Specialist with 5+ years of experience managing end-to-end processes and delivering outstanding guest experiences. I help property owners and hosts achieve consistent 5-star reviews by combining excellent communication skills with efficient systems management and attention to detail. 🔹 Core Expertise 1. Managed guest communications across Airbnb, Booking.com, and Hostfully, ensuring 5★ guest experiences and swift issue resolution. 2. Handled emergency calls/texts via JustCall, providing prompt and effective guest support. 3. Coordinated bookings, payments (Stripe), invoices (Xero), and review management to maintain strong host ratings. 4. Supervised daily cleaning schedules and task assignments through Breezeway. 5. Onboarded new cleaners, maintenance providers, and properties, including scheduling inspectors, purchasing linens, and configuring Hostfully/Breezeway triggers. 6. Tracked inventory levels and arranged timely restocking to keep properties fully equipped. 7. Developed and updated SOPs and playbooks in Google Sheets, standardising workflows and improving team efficiency. 🔹 Additional Skills *Documentation & Process Development *Creating SOPs, house manuals, templates, and playbooks *Workflow optimisation with Zapier *Creative & Media Support *Video editing (Camtasia, Animoto, CapCut) *Photo editing (Photoshop, Lightroom) *Marketing creatives and layouts with Canva *Virtual property tours (Matterport) 🔹Other Expertise *Real estate website creation with CRM tools like Rela *Ecommerce management (Shopify, eBay, Amazon, Etsy) *Social media content planning and basic strategy *Team collaboration using Slack, Asana, Microsoft Teams, and ClickUp 🔹 Why Work With Me? I bring a hands-on operations background combined with a guest-first approach, ensuring your properties run smoothly, your guests feel cared for, and your hosting business continues to grow. Whether it’s optimising back-end processes or delivering exceptional guest support, I handle it with precision, efficiency, and professionalism. 👉 Let’s collaborate to streamline your operations, create memorable stays for your guests, and boost your hosting success!