Maureen Jay V.

𝙉𝙚𝙚𝙙 𝙮𝙤𝙪𝙧 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 𝙩𝙤 𝙧𝙪𝙣 𝙨𝙢𝙤𝙤𝙩𝙝𝙡𝙮 𝙬𝙞𝙩𝙝 𝙡𝙚𝙨𝙨 𝙢𝙖𝙣𝙪𝙖𝙡 𝙬𝙤𝙧𝙠 𝙖𝙣𝙙 𝙢𝙤𝙧𝙚 𝙨𝙩𝙧𝙪𝙘𝙩𝙪𝙧𝙚? 🚀 I help hospitality brands and operations teams turn complex, manual backend workflows into clean, scalable systems. 🏨 Operations & systems specialist focused on accuracy, consistency, and smooth day-to-day execution. 📊 CRM management, SOP design, and workflow optimization to keep operations efficient and reliable. ⚙️ I don’t just support operations, I build structure, fix broken workflows, and improve performance from day one. If your operations rely heavily on manual processes, scattered data, or inconsistent workflows, I help transform them into structured, scalable systems. I am an Operations & Systems professional with 10+ years of experience across operations management, CRM systems, sales operations, and backend process optimization. My work focuses on improving how businesses operate behind the scenes, ensuring that systems, data, and workflows are aligned, accurate, and efficient. I specialize in identifying operational gaps, redesigning workflows, and implementing structured systems that reduce errors, improve visibility, and support business growth. My focus is clarity, consistency, and scalable systems, not just task execution. 💼 𝙒𝙃𝘼𝙏 𝙄 𝘿𝙊 𝘽𝙀𝙎𝙏 🏨𝙃𝙤𝙨𝙥𝙞𝙩𝙖𝙡𝙞𝙩𝙮 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 & 𝙎𝙮𝙨𝙩𝙚𝙢𝙨 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ✦ Manage and optimize reservation systems (SevenRooms, Resy, OpenTable) ✦ Lead onboarding audits to ensure systems are accurate and fully functional ✦ Build and refine backend workflows that support seamless guest experiences ✦ Align teams on operational standards across multiple venues 📊 𝘾𝙍𝙈, 𝘿𝙖𝙩𝙖 𝙄𝙣𝙩𝙚𝙜𝙧𝙞𝙩𝙮 & 𝙋𝙧𝙤𝙘𝙚𝙨𝙨 𝙊𝙥𝙩𝙞𝙢𝙞𝙯𝙖𝙩𝙞𝙤𝙣 ✦ Design structured audit systems to eliminate errors and inconsistencies ✦ Lead CRM data enrichment (VIP tagging, guest segmentation, profiling) ✦ Ensure accurate, reliable data for marketing and operations teams ✦Identify inefficiencies and implement scalable SOP-driven solutions ⚙️ 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙤𝙣 & 𝙏𝙚𝙖𝙢 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 ✦ Manage daily operations support workflows and task prioritization ✦ Act as escalation point for system issues and operational blockers ✦ Improve turnaround times through process refinement and structure ✦ Support teams in maintaining consistent, high-quality output 🎭 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 & 𝙀𝙫𝙚𝙣𝙩 𝘽𝙪𝙞𝙡𝙙 𝙎𝙩𝙧𝙖𝙩𝙚𝙜𝙮 ✦Translate client requirements into bookable, structured experiences ✦ Ensure pricing, availability, and policies align with business goals ✦ Proactively identify gaps before launches or campaigns go live ✦ Maintain operational readiness for events and experiences 🎟️ 𝙍𝙚𝙫𝙚𝙣𝙪𝙚-𝙎𝙪𝙥𝙥𝙤𝙧𝙩𝙞𝙣𝙜 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 (𝙏𝙞𝙘𝙠𝙚𝙩𝙞𝙣𝙜 & 𝙇𝙞𝙨𝙩𝙞𝙣𝙜𝙨) ✦ Manage high-demand inventory sourcing and listing optimization ✦ Apply pricing strategies based on demand trends and timing ✦ Maintain accuracy across multiple platforms and large datasets ✦ Support revenue execution through operational precision 🛠️ 𝙎𝙔𝙎𝙏𝙀𝙈𝙎 & 𝙏𝙊𝙊𝙇𝙎 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 & 𝐑𝐞𝐬𝐞𝐫𝐯𝐚𝐭𝐢𝐨𝐧 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 SevenRooms | Resy OS | OpenTable 𝐂𝐑𝐌, 𝐃𝐚𝐭𝐚 & 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 Notion | Google Workspace (Docs, Sheets, Drive) | Microsoft Office (Excel, Word, PowerPoint, Outlook) | Front (Email Management) 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 Slack | Zoom | Skype | Discord 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 & 𝐓𝐚𝐬𝐤 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Trello | Asana 𝐓𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 & 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 StubHub Pro | Skybox | Automatiq | Insomniac Browser 𝐅𝐢𝐧𝐚𝐧𝐜𝐞 & 𝐁𝐨𝐨𝐤𝐤𝐞𝐞𝐩𝐢𝐧𝐠 QuickBooks | Xero | Plooto 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 & 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 Canva | Meta Business Suite | Instagram | Facebook 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 & 𝐀𝐈 𝐓𝐨𝐨𝐥𝐬 ChatGPT | AI productivity tools 𝐁𝐫𝐨𝐰𝐬𝐞𝐫𝐬 & 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐓𝐨𝐨𝐥𝐬 Google Chrome | Mozilla Firefox 🌟 𝙒𝙃𝘼𝙏 𝙎𝙀𝙏𝙎 𝙈𝙀 𝘼𝙋𝘼𝙍𝙏 ✔ Systems-first mindset, not task-based execution ✔ Strong focus on structure, accuracy, and scalability ✔ Ability to fix broken workflows, not just manage them ✔ Proactive problem identification and resolution ✔ Experience across both operations and revenue-driven environments ✔ Clear communication and reliable execution 🎯 𝙒𝙃𝙊 𝙄 𝙒𝙊𝙍𝙆 𝘽𝙀𝙎𝙏 𝙒𝙄𝙏𝙃 Founders scaling operations Teams with messy or manual backend systems Businesses needing CRM structure and cleanup Companies improving operational efficiency Fast-growing teams needing process control If you’re looking for someone who can step in, take ownership, and elevate your operations, not just maintain them, I can help. Let’s work together to keep your business on track and running efficiently!