Kalpna S.

Paying to get customers, then losing them after one order? I turn one-time buyers into repeat customers with Klaviyo automation and a Shopify store built to support it. Most stores lose money in two places: carts that never get recovered, and first-time buyers who never get a second reason to come back. I fix both by connecting your Shopify store, your customer data and your email/SMS system into one retention engine. ➤ 𝐖𝐡𝐚𝐭 𝐲𝐨𝐮 𝐠𝐞𝐭 𝐰𝐡𝐞𝐧 𝐰𝐞 𝐰𝐨𝐫𝐤 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫: • An audit of your current flows, segments, deliverability and Shopify data connection, before I build anything • Automations that run in the background and bring back revenue you’re already losing • Segments based on real behavior and purchase history, not guesswork • Branded, mobile-first emails and SMS that match your store • Clear reporting on what each flow earns, in plain English ➤ 𝐊𝐥𝐚𝐯𝐢𝐲𝐨 & 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧: • Core flows:Welcome, Abandoned Cart, Browse Abandonment, Checkout Abandonment, Post- Purchase, Win-Back and Sunset • Advanced flows: Replenishment, Cross-Sell, VIP/Loyalty, Back-in-Stock, Price Drop and Birthday flows • Segmentation: engaged vs. unengaged, high-LTV, repeat buyers, discount-only buyers, product-interest and RFM-style segments • Campaigns: launch promos, product drops, newsletters and evergreen sends built to sell • Deliverability: list hygiene, sender authentication (SPF, DKIM, DMARC), warm-up and engagement-based sending • A/B testing: subject lines, send times, offers, layouts and CTAs • Email design: responsive templates, reusable blocks and brand-consistent layouts • Email + SMS strategy: consent-compliant SMS that works alongside your email program • Migrations: moving from Mailchimp, Omnisend, Klaviyo-to-Klaviyo account rebuilds, or other ESPs, with flows, templates and lists carried over safely Other retention platforms I can work with - Email and SMS: Omnisend, Mailchimp, Postscript, Attentive, Shopify Email [list only the ones you’ve actually used] - Support, reviews and subscriptions: Gorgias, Judge.me, Yotpo, Recharge - Automation: Shopify Flow, Zapier, Make ➤ 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐒𝐢𝐝𝐞 (𝐬𝐨 𝐭𝐡𝐞 𝐝𝐚𝐭𝐚 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐦𝐚𝐭𝐜𝐡) : - Correct Klaviyo-Shopify integration and event tracking (Viewed Product, Added to Cart, Started Checkout, Placed Order) - Signup forms, popups and landing pages that grow your list without hurting the browsing experience - Product, cart and post-purchase page improvements that support upsells and repeat buying - Custom Liquid, theme and app work when a retention feature needs it - Speed and mobile UX fixes, because emails only pay off if the landing page converts ➤ 𝐔𝐬𝐢𝐧𝐠 𝐝𝐚𝐭𝐚 𝐚𝐧𝐝 𝐀𝐈: - Analytics: Google Analytics, Microsoft Clarity and Hotjar show where traffic from your emails drops off after the click - AI-assisted work: I use AI to draft copy variants, speed up template builds and set up automations, then review everything myself before it goes live - Better testing speed means you learn what works sooner ➤ 𝐌𝐲 𝐩𝐫𝐨𝐜𝐞𝐬𝐬: 1. Audit: accounts, flows, segments, deliverability and goals 2. Plan: a ranked roadmap, starting with the flows that recover the most revenue 3. Build: flows, templates and segments set up and tested in draft 4. QA: test sends, rendering checks, triggers, links and tracking before launch 5. Optimize: monthly review of flow performance, then testing and improvement ➤ 𝐁𝐞𝐬𝐭 𝐟𝐢𝐭 𝐢𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞: A Shopify or Shopify Plus brand with at least some traffic and orders that wants more revenue from the customers and visitors you already have. 👉 Let’s start simply. 𝐒𝐞𝐧𝐝 𝐦𝐞 𝐲𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐞 𝐔𝐑𝐋, your email/SMS platform and your main goal (recover carts, increase repeat purchases, fix deliverability or migrate platforms). I’ll reply with first observations and where I’d start.