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Maciel L.

Maciel L.

Bilngual Customer Service | Admin Support

Hi there! 👋 I'm a passionate and detail-oriented Customer Service Specialist with three years of experience delivering top-notch phone, email, and chat support. 💻📞 Whether it’s resolving customer concerns, answering inquiries, or guiding clients to the best solutions, I take pride in providing exceptional service that leaves a lasting impression. What sets me apart is my strong organizational skills and my ability to multitask effectively, even in fast-paced environments. I’m skilled at prioritizing tasks and managing multiple conversations simultaneously while maintaining a friendly and professional tone. Being fluent in English and Spanish allows me to connect with diverse customers, ensuring clear communication and building trust across different cultures. I thrive on turning challenges into opportunities and always aim to exceed expectations. Customer satisfaction is my top priority, and I love creating positive experiences that help people feel heard and valued. Let’s connect—I’d be thrilled to collaborate and contribute to delivering exceptional results for your team!

🇩🇴Santo Domingo, Dominican Republic$7/hr90% JSSSince Sep 2023

Earnings and projects

MRR
$1.2k

Last 6 months ÷ 6

World#42,384 / 412k
🇩🇴Country#221 / 1,225
Revenue, last 30 days
$1.1k

Last 6 months: $6.9k

World#39,163 / 412k
🇩🇴Country#211 / 1,225
Total earnings
$8.5k

Billed in all: $8.9k

World#209,795 / 412k
🇩🇴Country#702 / 1,225
Per project
$8.5k

$6.9k in the last 6 months

World#19,458 / 412k
🇩🇴Country#100 / 1,225
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇩🇴Country#338 / 1,225
Projects in all
1
0% fixed100% hourly
World#360,671 / 412k
🇩🇴Country#927 / 1,225

Earnings, last 30 days

$8.9k+$1.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$7k$8k$9kOct 8Oct 23Nov 7

Skill rankings: Top 10% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

  1. #31Forum Moderation162 freelancers · 🇩🇴 #6Top 19%
  2. #76Complaint Management355 freelancers · 🇩🇴 #3Top 21%
  3. #185Receptionist Skills1,446 freelancers · 🇩🇴 #14Top 13%
  4. #231BPO Call Center1,567 freelancers · 🇩🇴 #33Top 15%
  5. #357Spanish3,288 freelancers · 🇩🇴 #45Top 11%
  6. #739Customer Satisfaction3,986 freelancers · 🇩🇴 #35Top 19%
  7. #972Phone Communication6,538 freelancers · 🇩🇴 #57Top 15%
  8. #1,880Technical Support11,267 freelancers · 🇩🇴 #52Top 17%