Maciel L.
Bilngual Customer Service | Admin Support
Hi there! 👋 I'm a passionate and detail-oriented Customer Service Specialist with three years of experience delivering top-notch phone, email, and chat support. 💻📞 Whether it’s resolving customer concerns, answering inquiries, or guiding clients to the best solutions, I take pride in providing exceptional service that leaves a lasting impression. What sets me apart is my strong organizational skills and my ability to multitask effectively, even in fast-paced environments. I’m skilled at prioritizing tasks and managing multiple conversations simultaneously while maintaining a friendly and professional tone. Being fluent in English and Spanish allows me to connect with diverse customers, ensuring clear communication and building trust across different cultures. I thrive on turning challenges into opportunities and always aim to exceed expectations. Customer satisfaction is my top priority, and I love creating positive experiences that help people feel heard and valued. Let’s connect—I’d be thrilled to collaborate and contribute to delivering exceptional results for your team!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6.9k
Billed in all: $8,939$8.9k
$6.9k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 10% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #31Forum Moderation162 freelancers · 🇩🇴 #6Top 19%🇩🇴#6 of 18
- #76Complaint Management355 freelancers · 🇩🇴 #3Top 21%🇩🇴#3 of 9
- #185Receptionist Skills1,446 freelancers · 🇩🇴 #14Top 13%🇩🇴#14 of 49
- #231BPO Call Center1,567 freelancers · 🇩🇴 #33Top 15%🇩🇴#33 of 141
- #357Spanish3,288 freelancers · 🇩🇴 #45Top 11%🇩🇴#45 of 235
- #739Customer Satisfaction3,986 freelancers · 🇩🇴 #35Top 19%🇩🇴#35 of 134
- #972Phone Communication6,538 freelancers · 🇩🇴 #57Top 15%🇩🇴#57 of 193
- #1,880Technical Support11,267 freelancers · 🇩🇴 #52Top 17%🇩🇴#52 of 194