Jamille C.

I help short-term rental businesses streamline their operations, improve guest satisfaction, and scale efficiently. Over the past several years, I've worked with property management companies handling 400+ short-term rental properties across Australia, the US, and the UK. My experience goes beyond guest messaging—I specialize in the operational side of vacation rental management, ensuring everything runs smoothly behind the scenes. Most recently, I worked as an Operations Admin, overseeing daily operations, supervising remote customer service teams, creating SOPs, implementing CRM automations, monitoring property performance, and coordinating with cleaning, maintenance, and property managers. I also ensured listings remained accurate and optimized across Airbnb, VRBO, and Booking . com. Prior to that, I supported four Australian STR property groups with a combined portfolio of over 400 properties, managing guest communications, reservation changes, same-day turnovers, maintenance coordination, access issues, escalations, and daily operational tasks while consistently meeting KPIs. Before entering the STR industry, I spent over five years in leadership roles within the BPO industry, progressing from Customer Service Representative to Subject Matter Expert, Senior Quality Coach, and Operations Supervisor. This experience strengthened my leadership, coaching, quality assurance, and process improvement skills, which I now apply to vacation rental operations. My expertise includes: ✔ Airbnb, VRBO & Booking . com Operations ✔ Hostaway Property Management System ✔ Guest Communications & Escalation Management ✔ Operations Management ✔ Team Leadership & Coaching ✔ Cleaning & Maintenance Coordination ✔ Same-Day Turnover Management ✔ SOP Development & Process Improvement ✔ CRM Automations ✔ KPI Monitoring & Reporting ✔ Listing Management & OTA Optimization ✔ Remote Team Management ✔ Quality Assurance ✔ Calendar & Reservation Management ✔ Administrative Support I pride myself on being proactive, detail-oriented, and solutions-driven. I don't just solve problems—I identify operational gaps before they become guest complaints. If you're looking for someone who can lead your operations, improve team performance, and help your vacation rental business grow, I'd love to discuss how I can help.