Aml R.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I’m a dedicated and hardworking professional with over 5 years of experience in the BPO and contact center industry, including 3 years as a customer support agent and 2 years as a Team Lead across two companies. I’ve worked with major international hospitality and booking platforms, as well as U.S.-based telecommunications companies, which has given me strong exposure to high-volume, fast-paced environments. I’ve handled inbound support through phone, email, and chat, consistently working 40–70 hours per week in U.S. time zones. I take pride in delivering great customer experiences, resolving issues efficiently, and meeting performance targets without compromising quality. For the past two years as a Team Lead, I’ve supported agents through coaching, real-time assistance, and performance feedback. I’ve handled escalations, monitored quality, helped improve processes, and made sure the team stayed aligned with KPIs and company standards. I enjoy leading by example and being someone the team can rely on. My experience covers technical support, billing, sales, travel support, customer service mentoring, complaint resolution, quality monitoring, and process improvement. I’m comfortable working with tools like Salesforce, Zendesk, HubSpot, Medallia, Tableau, Power BI, Cisco, B-Phone, Microsoft Office, Excel, and other CRM systems, and I’m always open to learning new tools when needed. If you’re looking for someone reliable, adaptable, and genuinely invested in customer satisfaction and team success, I’d love the opportunity to work with you and contribute to your goals. I’m happy to connect and discuss how I can support your business.