Abygail L.
Experienced E-commerce Operations VA | Customer Support | DTC, B2C B2B
Tired of juggling store tasks while trying to grow your business? I help e-commerce sellers manage order fulfillment, shipment tracking, and customer service — so you can focus on scaling. With 3 years of hands-on experience, I’ve managed end-to-end e-commerce operations including: ✔️ Processing and fulfilling orders with 100% accuracy ✔️ Handling returns & refunds while keeping customers satisfied ✔️ Managing inventory and preventing stock issues ✔️ Coordinating shipments & updating tracking information ✔️ Providing fast, professional customer support (chat, email, support tickets) ✔️ Resolving chargeback disputes with thorough documentation and evidence. 🏆 Areas of Expertise •E-commerce Virtual Assistance (Amazon, Shopify, TikTok Shop, Wayfair, and Walmart) •Order Fulfillment & Management •Shipment Tracking & Logistics Coordination •Returns & Refunds Handling •Inventory Management & Stock Monitoring •Customer Service (Chat, Email, Support Tickets) •Product Listing & Store Maintenance •Admin Support for Online Businesses •B2B, B2C, DTC 🏆GoHighLevel Specialist ✅GoHighLevel CRM ✅CRM Management ✅Marketing Automation (GoHighLevel) 📩 Let’s work together to streamline your operations and keep your customers happy. Send me a message today, and let’s discuss how I can support your business!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $16k
Billed in all: $24,520$25k
$3.9k in the last 6 months
Across 5 contracts
Across 9 contracts
Earnings, last 30 days
Skill rankings: Top 2% in Virtual Assistance
Ranked by MRR among everyone on Upwork with the skill.
- #27Walmart.com631 freelancers · 🇵🇭 #1Top 4%🇵🇭#1 of 64
- #30NetSuite Administration327 freelancers · 🇵🇭 #8Top 9%🇵🇭#8 of 84
- #54Order Fulfillment1,928 freelancers · 🇵🇭 #37Top 3%🇵🇭#37 of 1,262
- #55Ecommerce Support1,624 freelancers · 🇵🇭 #28Top 3%🇵🇭#28 of 760
- #82Order Tracking2,668 freelancers · 🇵🇭 #55Top 3%🇵🇭#55 of 1,731
- #89Order Processing2,648 freelancers · 🇵🇭 #53Top 3%🇵🇭#53 of 1,622
- #89Oracle NetSuite769 freelancers · 🇵🇭 #18Top 12%🇵🇭#18 of 223
- #149Amazon3,514 freelancers · 🇵🇭 #19Top 4%🇵🇭#19 of 781