Florence Juab Y.

I believe great hospitality is built on fast communication, proactive problem-solving, attention to detail, and creating memorable guest experiences that lead to positive reviews and repeat business. If you're looking for a reliable Hospitality Operations Manager who can take ownership, improve processes, and help your business run more efficiently, I'd love to be part of your team. I help hotels, hostels, short-term rentals, and property management companies streamline their daily operations, deliver exceptional guest experiences, and protect their online reputation. With 14+ years of leadership and customer service experience—including 8 years as a Team Leader in the BPO industry and extensive experience supporting hospitality businesses remotely—I specialize in keeping operations organized, guests satisfied, and teams aligned. ✨ My Expertise: 🔹 Hospitality Operations Management 🔹 Guest Experience & Customer Support 🔹 Airbnb, Booking. com, Expedia, Hostelworld & VRBO 🔹 Property Management Systems (GHL, Cloudbeds & similar PMS) 🔹 OTA Messaging & Reservation Management 🔹 Guest Complaint Resolution & Escalations 🔹 Housekeeping & Maintenance Coordination 🔹 Team Supervision & Daily Operations 🔹 Online Reputation & Review Management 🔹 SOP Creation & Process Improvement 🔹 Reporting, Quality Assurance & Administrative Support I have supported multi-property hospitality operations by coordinating reception, housekeeping, maintenance, guest communications, quality control, and operational reporting while ensuring smooth day-to-day performance across multiple locations. Let's connect. 🛜