John Mark B.

Results-driven professional with 12 years of combined experience across healthcare operations and the BPO industry. Offers 6 years of experience in healthcare recruitment, scheduling, and prior authorization, complemented by 6 years in BPO roles supporting enterprise organizations including Genworth Inc., Emblemhealth, and UnitedHealthcare. Known for strong data analysis capabilities, strict HIPAA compliance, and a proven commitment to delivering high-quality customer service. Holds a Bachelor’s degree in Computer Science (2014), Civil Service Eligibility, and certifications in Lean Six Sigma, Generative AI, Data Literacy, and Augmented Intelligence. Demonstrates expertise in healthcare recruitment, workforce scheduling, job posting administration, claims processing, stakeholder engagement, and process improvement initiatives. Motivated to apply expertise and collaborate on solutions that enhance efficiency, accuracy, and service excellence.