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Agot Q.
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Agot Q.

Customer Support Specialist | Email, Live Chat & CRM Support

Great customer support isn't just about answering questions, it's about creating experiences that make customers want to stay. I specialize in delivering friendly, efficient, and human-centered support through email, live chat, and CRM platforms. Whether I'm resolving customer concerns, managing inboxes, handling order inquiries, or nurturing leads, my goal is always the same: leave every customer feeling heard, valued, and confident in your brand. Here's what I can help you with: 💬 Email & Live Chat Support 📩 Inbox & Ticket Management 🤝 Customer Retention & Relationship Building 🛒 Order Tracking, Refunds & Returns 📅 Appointment Scheduling & Follow-ups 📊 CRM Management (LoyalSnap, Freshdesk, and etc) 📝 Data Entry & Documentation ⭐ Handling Escalations with Empathy & Professionalism What sets me apart is my ability to balance speed with genuine care. I don't rely on scripted responses, I communicate naturally, solve problems proactively, and represent your brand as if it were my own. If you're looking for someone who can keep your customers happy while making your support operations run smoothly, I'd love to be part of your team. Let's create customer experiences people remember, for the right reasons.

🇵🇭Bacolod City, Philippines$7/hr100% JSS4.70 (1)Since Sep 2023

Earnings and projects

MRR
$1.1k

Last 6 months ÷ 6

World#45,225 / 412k
🇵🇭Country#8,148 / 56.3k
Revenue, last 30 days
$1.2k

Last 6 months: $6.4k

World#36,791 / 412k
🇵🇭Country#6,847 / 56.3k
Total earnings
$15k

Billed in all: $16k

World#162,533 / 412k
🇵🇭Country#26,761 / 56.3k
Per project
$15k

$6.4k in the last 6 months

World#9,125 / 412k
🇵🇭Country#1,971 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
1

Across 2 contracts

0% fixed100% hourly
World#360,671 / 412k
🇵🇭Country#43,767 / 56.3k

Earnings, last 30 days

$15.9k+$1.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$14k$15k$16kOct 8Oct 23Nov 7

Skill rankings: Top 7% in Computer Basics

Ranked by MRR among everyone on Upwork with the skill.

  1. #23Computer Basics307 freelancers · 🇵🇭 #14Top 7%
  2. #118Google Calendar935 freelancers · 🇵🇭 #58Top 13%
  3. #201Receptionist Skills1,446 freelancers · 🇵🇭 #77Top 14%
  4. #250Social Media Engagement2,106 freelancers · 🇵🇭 #83Top 12%
  5. #290Freshdesk1,321 freelancers · 🇵🇭 #167Top 22%
  6. #1,180HubSpot6,807 freelancers · 🇵🇭 #225Top 17%
  7. #1,263Zendesk5,908 freelancers · 🇵🇭 #687Top 21%
  8. #3,581Virtual Assistance29,113 freelancers · 🇵🇭 #1,445Top 12%