Lyka Gemima G.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I have 10 years of combined experience across customer service, e-commerce, logistics, social media, website management, and AI data projects. My experience covers both customer-facing and backend operations, and I’m comfortable learning new platforms and adapting to different systems and workflows. I’m not limited to one e-commerce platform or tool, I can learn the systems your business already uses and work within your existing processes. 😊 𝐖𝐡𝐚𝐭 𝐈 𝐂𝐚𝐧 𝐇𝐞𝐥𝐩 𝐖𝐢𝐭𝐡 1️⃣ 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✔️ Customer support, inbox & email management ✔️ Order management and fulfillment ✔️ Shipment tracking and delivery coordination ✔️ Returns, refunds, and order concerns ✔️ Customer and internal team communication ✔️ Product and order information updates 2️⃣ 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐋𝐨𝐠𝐢𝐬𝐭𝐢𝐜𝐬 📦 Shipment and delivery monitoring 🔄 Follow-ups and coordination with customers, carriers, and internal teams 📊 Data entry, record keeping, and information updates 🗂️ SOP documentation and process organization 📋 Administrative and backend operations support 🎯 Task coordination and follow-through 3️⃣ 𝐂𝐑𝐌 & 𝐋𝐞𝐚𝐝 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 🔎 Customer and lead information management 💬 Lead communication and follow-ups 📈 Lead tracking and stage updates 📝 CRM record updates and activity tracking 4️⃣ 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 & 𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 📲 Social media management and scheduling 🎨 Content organization and basic design support 🌐 Website content and product listing updates 5️⃣ 𝐀𝐈 & 𝐃𝐚𝐭𝐚 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬 🎙️ Voice-data recording and transcription-related tasks 🔍 AI data review and quality checking 🎥 Video annotation If you’re looking for someone who can support both the 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐟𝐚𝐜𝐢𝐧𝐠 𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐢𝐝𝐞 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬, I’d be happy to help. 😊