Ismail E.

Customer service & operations manager

I'm a highly motivated and results-oriented professional with over 5 years of experience in operations management, customer service, and team leadership. I have a proven track record of building and optimizing processes, driving growth, and exceeding customer expectations in both startup and established environments Proficiency in English language and grammar Knowledgeable in MS Office (Excel, Word) Proficient in Microsoft Excel (pivot, vlookup, formulas) Applications used: Google Drive, Dropbox Typing speed of 40-50 wpm Data Entry Clio CRM Salesforce Freshdesk Zendesk Intercom Gorgias Aesthetic Record Webmail Trello Telegram Slack Hubspot Shopify Oberlo Aliexpress E-Commerce Order Processing Fulfillment Refund Chat Support Email Support Social Media Management Data analysis Reporting Operations management Sales Sales Management