Pulkit S.

I'm an experienced IT Support Engineer with 9+ years of hands-on experience helping businesses, professionals, and MSPs resolve technical issues, manage IT environments, and keep their operations running smoothly. I specialize in providing reliable IT support, handling helpdesk operations, managing customer requests, and troubleshooting technical issues from initial diagnosis to final resolution. What I can help you with: IT Helpdesk & Customer Support: L1/L2/L3 support, ticket management, troubleshooting, remote assistance, and end-user support. Microsoft 365 & Office 365: User administration, Exchange Online, Outlook, SharePoint, OneDrive, Teams, and licensing. Windows Server & Active Directory: User and group management, Group Policy, DNS, DHCP, permissions, and server troubleshooting. Remote IT Support: Windows desktop troubleshooting, software installation, printer issues, performance optimization, and system maintenance. MSP Operations: Experience working with 50+ organizations and managing support requests using ConnectWise, Autotask, HaloPSA, NinjaOne, Datto RMM, and other IT management platforms. IT Administration: Patch management, monitoring, backup verification, security alerts, and routine maintenance. Why work with me? I believe good IT support is not just about fixing technical problems. It's also about communication, customer satisfaction, taking ownership, and making sure users feel supported. As an individual freelancer based in India, I offer an additional advantage through time-zone flexibility. I can align my working hours with US business hours, provide after-hours support, and help businesses maintain IT coverage when their regular teams are unavailable. When you work with me, you work directly with the technician handling your issues. No outsourcing, no unnecessary communication layers, and no passing tickets around. I'm looking to build long-term professional relationships with clients who value reliable support, accountability, and consistent communication.