Shara Z.

Customer Service and appointment setter

I'm Sara Zuluaga, a remote customer service professional with over 8 years of experience handling client-facing roles across different industries. My work has consistently involved three things: delivering quality support, managing and following up on leads, and making calls that get results. I've worked in structured company environments as well as independently, which has given me the discipline and communication skills to perform well with minimal oversight. I'm comfortable reaching out to businesses cold, conducting service quality evaluations over the phone, and keeping detailed records of every interaction. I know how to read a conversation, ask the right questions, and document findings in a way that's actually useful for the team. I'm fully bilingual in English and Spanish, which has been a consistent asset across every role I've held — whether handling inbound support, outbound calls, or lead follow-up across different time zones. I take my work seriously, I'm easy to communicate with, and I focus on delivering results that speak for themselves.