Giang T.

Hi there! I'm Giang, a Customer Success and Account Management professional with experience managing B2B partnerships, client projects, and digital solution deployments across Fintech, Fashion, and Cultural & Creative industries. I specialize in bridging the gap between clients, business teams, and technical stakeholders to ensure successful project delivery, customer adoption, and long-term business growth. My background includes working with enterprise partners, merchants, and cross-functional teams to implement digital products, optimize operations, and drive customer success. I am passionate about building strong client relationships, managing complex projects, and delivering measurable business outcomes through structured execution and proactive stakeholder management. AREAS OF EXPERTISE: 💼 Customer Success & Account Management - Client onboarding and relationship management - Customer retention and account growth strategies - Stakeholder communication and expectation management - Business reviews and performance reporting - Customer adoption and success planning 📊 Project Management & Operations - End-to-end project coordination and implementation - Cross-functional team collaboration - Process improvement and workflow optimization - Risk identification and issue resolution - KPI tracking, reporting, and project documentation 💳 Fintech & Digital Solutions - Digital payment ecosystems - Merchant acquisition and activation - Banking and partner relationship management - Product rollout and implementation support - Market feedback collection and business insights 👗 Fashion Industry - Brand partnership management - Marketing campaign coordination - Vendor and stakeholder management - E-commerce and retail project support 🎭 Culture, Arts & Creative Projects - Event and program coordination - Partnership development (only Hanoi, Vietnam) - Community engagement initiatives - Creative project execution and stakeholder alignment What I Can Help You With: 🚀 Customer onboarding and implementation projects 🚀 Account management and client success operations 🚀 Partner and stakeholder relationship management 🚀 Project planning, coordination, and delivery 🚀 Process documentation and workflow improvement 🚀 Business reporting, KPI tracking, and performance analysis 🚀 Cross-functional communication between business and technical teams Previously, I worked with one of Vietnam's leading fintech companies, managing strategic partnerships, merchant development initiatives, and digital payment solution deployments. This experience has strengthened my ability to manage complex stakeholder ecosystems while ensuring both customer satisfaction and business growth.