Billy P.

As an experienced freelancer with expertise in Business Process Outsourcing (BPO), Outbound Sales, Collections, Virtual Assistance, Real Estate, Intake Specialist, Appointment setter and more, I have a diverse skill set and a track record of success. My professional journey started in 2013 at Sitel, Nicaragua, where I served as a Customer Service Representative for the Virgin Mobile campaign. This role involved providing technical support for customers requiring assistance with their mobile phones. My experience in Business Process Outsourcing spans over three years, during which I worked with Virgin Mobile and Target.com. Subsequently, I transitioned into a sales role at Convergys Nicaragua, working for the Sprint campaign. My responsibilities included inbound sales, selling mobile phones and plans. My aggressive sales approach led to me becoming the top performer from 2014 to 2015. In 2017, I had the opportunity to work for Jackson Health System and the University of Miami, handling collections for patients and processing billing with their insurance companies. I successfully collected up to half a million dollars in a month. This four-and-a-half-year tenure was a significant period in my career, during which I developed numerous sales skills and built a long-term relationship with the company. I am a diligent professional, a quick learner, and an active listener. With over ten years of English proficiency and native Spanish fluency, I adapt quickly and pay close attention to detail. My job experience and skills include: Real Estate Administration Customer Chat Support Customer Service Representation Virtual Assistance Email Support Order Taking Inbound Sales Outbound Sales Appointment Setting Lead Generation Booking Agent Intake Specialist Receptionist Acquisition Management Debt Collector Medical Billing I am capable of working with minimal to no supervision, and I am a fast learner. I can handle pressure well and adapt to any working environment. I am flexible when it comes to scheduling. I can assist you with (but not limited to): Administrative Tasks: Data Entry and Internet Research Database/CRM Management Email Management and email response handling Online File Organization using Dropbox, Google Docs, and Spreadsheets Project Online/Team Management General VA File management using Google Drive, Dropbox Customer Service Support: Chat/Phone/Email Bookings, Hotel Reservations/Travel with flights/Rental inquiries Order processing, follow-ups, refunds, coordinating with the manufacturer, etc.