Williard Ivan S.

Virtual Assistant / Customer Service Expert / Airbnb Property Manager

As a highly-skilled and meticulous customer service professional with an outstanding record of customer satisfaction and with my proven commitment to delivering the highest level of assistance for 6 years, I am well-primed to extend my record of exceptional service to any of your businesses. My extensive experience taught me to thrive in an environment that is characterized by significant growth, diversity and change. I can be your Airbnb VA too and handle the following tasks: 1. Guest Operations: Manage guest communications and inquiries. 2. File Claims for Guest Damages: Take responsibility for filing claims with Airbnb for any damages or incidents reported by guests during their stay. 3. Handle Airbnb Customer Support Tickets: As someone who worked as a supervisor and subject matter expert for Airbnb, I can be the primary point of contact when guests reach out to Airbnb with any issues related to their stay. 4. List Properties on Multiple Platforms: Create and manage property listings on various online booking platforms, including Airbnb, and Booking.com. 5. Utilize Dynamic Pricing Strategies: Utilize tools like PriceLabs to implement dynamic pricing strategies, optimizing property rates based on factors such as demand, local events, and competition to maximize revenue. 6. Review Listings for Accuracy: Regularly review property listings to ensure that they accurately represent the property's features, amenities, and pricing. 8. Executive Assistant Tasks: Act as the virtual executive assistant, assisting with ad hoc tasks as required. 9. Maintenance and Cleaning Coordination Talk soon!