Maria Regina M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Providing customer-focused virtual support to enhance communication, streamline coordination, and deliver an exceptional overall customer experience. With over 9 years of experience in customer support, virtual assistance, administration, and business operations, I have supported clients and organizations across the US and Australia in a variety of industries, including e-commerce, healthcare, and professional services. I specialize in keeping operations organized, customers supported, and day-to-day processes running smoothly while delivering a professional and positive customer experience. My expertise is centered around patient communication, follow-ups, appointment coordination, intake support, and administrative assistance. I have experience assisting with scheduling, answering inquiries, coordinating prescriptions, updating medical records, providing status updates, and ensuring smooth communication between patients and healthcare teams. I understand the importance of delivering a positive patient experience. I am detail-oriented, organized, and committed to providing professional and empathetic support while handling sensitive healthcare information with care and confidentiality. I quickly adapt to new systems, workflows, and healthcare platforms to provide reliable assistance that allows providers to focus more on patient care. Whether you need help managing patient interactions, improving communication workflows, or keeping daily operations organized, my goal is to provide dependable support that helps patients feel heard, supported, and valued. How I Can Support You: • Patient or customer outreach and follow-up communication • Appointment scheduling and reminders • Intake assistance and documentation • Answering inquiries via phone, email, and chat • Care coordination and follow-up tracking • Prescription refill coordination • Patient education and support assistance • Billing-related assistance • Medical records updates and EMR documentation • Customer service and patient relationship management • Healthcare administrative support Healthcare Systems & Tools I Use EHR/EMR: DrChrono, eClinicalWorks, Brightree, AdvancedMD, Athena, Practice Better, JaneApp, Nextech Prescription Processing & Medication Management: MDToolbox, LifeFile, MyAnazao Patient Support & Communication: Salesforce, Zendesk, Zoho, Intercom, Crisp, Tawk.to, Spruce, Chatwoot Communication Platforms: RingCentral, Dialpad, Aircall, Goodcall, KrispCall, Slack Productivity Tools: Google Workspace & Microsoft 365 I am dedicated to providing reliable, patient-focused support that improves communication, strengthens patient relationships, and helps healthcare teams deliver a better overall care experience. Available for long-term, full-time, part-time, or project-based support. Let’s make your operations smoother and your day-to-day easier to manage! 🤝