Victor A.

An experienced Customer Support and Virtual Assistant with over 6 years experience in the CSR industry with 4 years in the hospitality industry and 2 years in the US Real Estate Market averaging over $1 million in deals closed through cold calls. Great in telephone customer service, including sales, tech support, customer care, phone call and email reservations and bookings. Familiar with major customer service software such as Gorgias, Zendesk, Freshdesk, Hubspot, Clickup, Airtable, Google Apps, Zapier, Notion, Jira, Slack. Aiming to use my proven skills to effectively fill the role in your company. I believe my leadership skills both having worked as a Front Office Manager and a Team lead of Product Designers would be a lot beneficial to the entire team and the customers at large. My proficiency both in English and Chinese (Mandarin) would be a big plus as there will be limited language barriers between I and the customers.