Vero O.

Is your inbox becoming overwhelming? Are customer messages piling up while potential leads wait for a response? I can help you stay organised, respond to messages on time, and keep important conversations from slipping through the cracks. I’m Veronica, a Customer Support Specialist and Virtual Assistant with 5 years of customer support experience and a 100% Job Success Score on Upwork. I help business owners manage their inboxes, respond to customer enquiries, follow up with leads, and keep daily communication running smoothly. Here’s how I can support your business: Email & Inbox Management • Organise and prioritise incoming emails. • Respond to routine enquiries and flag urgent messages. • Manage follow ups and keep track of pending conversations. • Help maintain a clean, organised inbox. DM Management & Lead Follow Up • Manage Instagram, Facebook, TikTok, and WhatsApp messages. • Respond to enquiries using your brand voice. • Follow up with interested leads based on your instructions. • Update spreadsheets and track conversations. • Escalate important questions when necessary. Customer Support • Handle customer questions and complaints professionally. • Provide timely responses through email, live chat, and social media. • Follow up on unresolved issues. • Maintain a positive customer experience. Administrative Support • Data entry and spreadsheet updates. • Calendar and appointment scheduling. • CRM updates and record keeping. • General administrative assistance. Tools I Work With Gmail, Outlook, Google Workspace, Google Sheets, Zendesk, Freshdesk, HubSpot, Calendly, Slack, Meta Business Suite, Instagram, Facebook, TikTok, and WhatsApp. I understand how important timely communication is to your business. My goal is to help you stay organised, keep customers informed, and ensure that enquiries and follow ups receive the attention they need. If you need reliable support with your inbox, customer messages, or lead follow up, let’s discuss your workflow and how I can help.