Vero O.

Customer Service Specialist | Virtual Assistant | Inbox Manager

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 & 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 | 𝐈𝐧𝐛𝐨𝐱 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 | 𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭 | 𝐋𝐞𝐚𝐝 𝐅𝐨𝐥𝐥𝐨𝐰-𝐔𝐩 | 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐞𝐭𝐭𝐢𝐧𝐠 | 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 ✦ 𝟏𝟎𝟎% 𝐉𝐒𝐒 Customer Service Specialist and Virtual Assistant with a 100% Job Success Score. I handle inbox management, email management, live chat support, lead follow-up, and appointment setting for coaches, consultants, and online businesses. If your customer support is slipping, your inbox is overwhelming, or your leads are going cold, that's exactly where I come in. I'm Veronica. I handle the customer communication and administrative support that keeps businesses from leaking revenue through the cracks. The daily inbox management, the DMs that come in at odd hours, the leads that go quiet and need a nudge, the appointments that need coordinating across time zones. The work that looks invisible until it stops getting done. 𝐖𝐡𝐚𝐭 𝐈 𝐀𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐃𝐨 𝐅𝐨𝐫 𝐘𝐨𝐮: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 & 𝐈𝐬𝐬𝐮𝐞 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧: Payment didn't go through. Order hasn't arrived. Customer is frustrated and waiting. I respond the same day with a real answer, handle the complaint, and follow up until the issue is fully closed. Not a ticket number. An actual resolution. 𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭 & 𝐃𝐌 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: I manage real-time customer support conversations on Instagram, Facebook, WhatsApp, TikTok, and Nextiva. In your brand voice. Not a script. I know when to answer and when to escalate so nothing important lands in the wrong hands. 𝐋𝐞𝐚𝐝 𝐅𝐨𝐥𝐥𝐨𝐰-𝐔𝐩 & 𝐍𝐮𝐫𝐭𝐮𝐫𝐢𝐧𝐠: Someone fills out your form Monday. You get busy. By Thursday they've booked with a competitor. I stop that from happening. Every inquiry gets followed up by email, DM, or WhatsApp until they book, decline, or ask to be removed. No lead sits untouched. 𝐈𝐧𝐛𝐨𝐱 & 𝐄𝐦𝐚𝐢𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Every morning I go through your Gmail or Outlook, sort what's urgent, handle what doesn't need you, and flag the two or three things that actually do. You stop dreading your inbox. I make it a tool again. 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐢𝐧𝐠 & 𝐂𝐚𝐥𝐞𝐧𝐝𝐚𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: I handle the scheduling back and forth, send confirmations, chase no-responses, and fix reschedules before they create gaps. You show up to calls. I handle everything before that. I work comfortably inside Calendly, Acuity, and Google Calendar. 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬: Beyond customer support I provide general administrative support including data entry, reporting, CRM management, and communications. I adapt quickly to your existing tools and workflows without needing hand-holding. 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡: HubSpot CRM. Zendesk. Freshdesk. Fresha. Gmail. Outlook. Calendly. Acuity. WhatsApp. Nextiva. SMSit. ClickToClose. Instagram. Facebook. TikTok. Google Calendar. Slack. 𝐖𝐡𝐚𝐭 𝐌𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐒𝐭𝐨𝐩 𝐖𝐨𝐫𝐫𝐲𝐢𝐧𝐠 𝐀𝐛𝐨𝐮𝐭: Customers messaging twice because nobody replied the first time. Leads going cold while they were busy with another client. Complaints sitting three days without a response. Double bookings and missed calls from scheduling managed by email thread. 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐆𝐞𝐭: A Top Rated Virtual Assistant and Customer Service Specialist with 100% Job Success who learns your business fast, communicates in your voice, and treats your clients like they matter. Consistent responses that never sound templated. A calendar that runs without you touching it. Administrative support that actually reduces your workload instead of adding to it. If your inbox is a problem, your leads are slipping, or your customer support is falling behind, message me today. Tell me what's breaking. I'll tell you honestly if I can fix it.