Chidimma Ruth C.

Most GoHighLevel problems aren’t technical. They’re ownership problems. Nobody built the system with the full picture in mind, so onboarding is manual, follow-ups slip, and your team works around the CRM instead of inside it. I fix that. I’m a GoHighLevel specialist with a customer success background, and I build the systems behind the client journey for coaches, consultants, agencies, and course creators. For over a year I’ve managed the full CRM, automation, and client onboarding for a US-based consulting firm (5-star rating), including an automated onboarding system for their course and community that saves 10+ hours per client. What I build and manage: ✓ Onboarding & client journey: welcome sequences, course and community delivery, onboarding workflows ✓ Retention & communication: follow-up, SMS and email automation, reminders, review requests, missed-call text-back ✓ CRM & systems: pipeline buildouts, audits and cleanup, segmentation, sub-accounts, integrations (Zapier, Twilio, webhooks) ✓ Funnels & landing pages for lead capture and enrollment ✓ AI-assisted operations: Claude connected to GHL for follow-ups, plus Conversation AI and Voice AI agents for qualification, booking, and support ✓ Compliance & documentation: A2P 10DLC registration, SOPs and workflow maps your team can follow Selected work: Built an automated onboarding system for a course and community, saving 10+ hours per client Connected Claude to GoHighLevel to speed up and improve client follow-ups Built a complete course delivery system: landing pages, automations, email sequences, pipelines, and community setup Ran 12 CRM pipelines covering lead gen, sales, onboarding, and customer success Built a multi-agent AI system with 6 voice and chat agents for qualification, routing, and support Configured a Voice AI agent (GPT-4o) for real-time lead qualification and appointment booking If your client journey feels manual, messy, or like something is always slipping through, send me a message or invite. I’ll tell you exactly what’s wrong and what to fix first. You can also start with my CRM Audit project. Employment entry Title: CRM & Marketing Admin (GoHighLevel) Company: Confidential consulting firm (US) Dates: October 2025 - Present I manage the full GoHighLevel infrastructure for a US-based consulting firm on an ongoing basis, running the systems behind their client journey from lead capture through onboarding and retention. Results: — Built an automated client onboarding system for a course and community that saves 10+ hours per client — Built and maintain automated sequences for lead follow-up, appointment booking, and client onboarding — Set up a Voice AI agent for inbound call qualification and routing What I manage: — Pipelines, stages, and contact organization across multiple service lines — Email and SMS campaigns, tagging and segmentation, funnels and landing pages — Executive inbox and calendar support as needed The client has maintained a 5-star rating throughout.