Brendan W.

Speech Data Annotator, AI Training Specialist, Customer Service Representative, and Sales Development Representative with 10+ years of high-touch Customer Service experience spanning professional phone support, healthcare patient engagement, B2B outreach, and CRM system administration. I specialize in Human-in-the-Loop (HITL) AI development support, utilizing my deep background in conversational data collection, candidate screening, interviewing, and video onboarding. My technical expertise includes speech data labeling, audio annotation, quality assurance (QA) auditing, prompt refinement, and evaluating AI-generated responses for accuracy, pronunciation, and accent intelligibility. CORE TECHNICAL & SOFTWARE PROFICIENCY: * CRM Platforms: NetSuite, Salesforce, HubSpot, Zoho CRM, Pipedrive * Call Center & Systems: TrackDrive, Voxco, Nebu, Softdial, Amazon Connect, Kronos, Five9, Google Meet, Zoom, Microsoft Teams * Productivity Suites: Microsoft Office, Google Workspace, Adobe Creative Suite, Microsoft Teams * Performance Metrics: Typing speed of 67 WPM with a strict focus on data entry precision, strict HIPAA compliance, and adapting rapidly to new visual/audio project guidelines. PROFESSIONAL BACKGROUND HIGHLIGHTS: - AI Training & Annotation: Proven success collaborating remotely with platforms like Babel Audio, BoldVoice, Labelbox, and Outlier AI to deliver precise speech evaluations, role-play conversational data, and multi-modal image/audio annotations. - Healthcare & Research Interviewing: Extensive experience conducting high-volume outbound calls, chronic health surveillance interviews (BRFSS), patient well-being checkups, and political viewpoint polling for government and collegiate research entities. - Patient Engagement & B2B Outreach: Expert at building rapid rapport with medical patients regarding specialized pharmaceuticals (e.g., Ozempic, Mounjaro, Emgality, Trulicity, Zenpep), providing live video equipment tutorials, conducting candidate screening interviews, and auditing team representative call quality. Note: Upwork only displays hours from hourly contracts. My visible hours do not include fixed-price projects, so the number shown does not represent my complete work history or total hands-on experience across completed assignments.