Luis Fernando O.

Operations & Technical Project Manager | AI Automation, n8n & Zapier | HR Operations Growing companies usually face the same friction points: operational chaos, manual tool management, disconnected processes, and high-turnover team structures that drain revenue and slow down execution. As an MBA-backed Operations & Technical Project Manager with 5+ years of experience, I bridge the gap between high-level business strategy, top-tier talent management, and modern technology. I audit operations, build scalable workspace architectures, and deploy AI-driven automation workflows (n8n, Zapier, Custom Agents) to eliminate manual overhead and allow teams to focus on growth. PROVEN RESULTS DELIVERED: 25% Productivity Boost: Restructured workspace architectures, dashboards, and automated communication channels. 10% Cost Reduction & 20% CSAT Growth: Optimized internal workflows and response pipelines. 20%–30% Faster Hiring: Streamlined Applicant Tracking Systems (ATS) and automated sourcing funnels. Team Leadership & Scale: Managed and scaled cross-functional sales, HR, and operational teams of 20+ professionals. CORE EXPERTISE 1. Technical Project Management & Workflow Architecture Full-lifecycle management using Agile, Scrum, and Kanban methodologies. End-to-end workspace architecture, migration, and custom dashboard setup (ClickUp, Asana, Notion, Jira, Trello). Resource allocation, dependency mapping, and cross-functional team leadership. 2. AI Automation & AI Agent Integration End-to-end workflow automation and pipeline orchestration using n8n and Zapier. Integration of AI agents, LLMs (Gemini, OpenAI APIs), and automated triggers via Webhooks and custom scripts. Data sync and process automation connecting CRMs, communication apps, and databases (HubSpot, GoHighLevel, Airtable). 3. HR Operations & Talent Acquisition Full recruitment pipelines: sourcing, screening, interviewing, and contract negotiations. Automated onboarding sequences and documentation to reduce time-to-productivity. Team structure alignment, performance metrics, and retention strategy. 4. Process Optimization & Operations Scale SOP design and process mapping to remove bottlenecks. CRM pipeline optimization and automated lead management across HubSpot, Salesforce, and GoHighLevel. Strategic operational consulting for startups and SMBs positioning to scale. TECHNICAL STACK Automation & AI: n8n | Zapier | Webhooks | LLM API Integration | AI Agents Project Management: ClickUp | Asana | Notion | Jira | Trello CRM & Databases: HubSpot | GoHighLevel | Salesforce | Airtable Communication & Support: Slack | MS Teams | Softr LANGUAGES English: C1/C2 (Bilingual/Fluent) Spanish: Native French: Fluent (B2/C1)