Je-Rah Rae P.

I am a dedicated Application Support Analyst, Quality Analyst (QA), and Customer Support Specialist with experience in customer service, technical support, software testing, and application support. I have over 5 years of experience providing excellent customer service through voice, email, and chat support for global companies, including Lyft and Uber Eats. In my current role, I work as a Quality Analyst and Application Support Analyst, where I test web and mobile applications, identify bugs, perform regression and functional testing, create detailed bug reports, and collaborate with developers and stakeholders to improve product quality. I have hands-on experience using tools such as Jira, BrowserStack, Figma, Magento, Stripe, PayPal, Google Merchant Center, and various admin portals while troubleshooting technical issues and supporting clients. My responsibilities also include: Website and mobile application testing Manual QA testing, Automation and bug reporting Application and user support Incident investigation and issue escalation User account management Documentation and reproduction of software issues Client communication and technical troubleshooting Previously, I worked as a TikTok Content Moderator, reviewing and moderating videos to ensure compliance with community guidelines and help maintain a safe online environment. I also have experience as a Newspaper Layout Artist, creating complete newspaper layouts using Adobe PageMaker and other desktop publishing tools. One of my greatest strengths is my ability to learn quickly. I adapt to new systems, software, and workflows with minimal supervision. I was trained in website and application QA from scratch and was able to perform testing independently within just a few hours. I enjoy solving problems, learning new technologies, and continuously improving my skills. I am reliable, detail-oriented, hardworking, and committed to delivering high-quality results. I am looking for long-term opportunities where I can contribute my experience in Quality Assurance, Application Support, Technical Support, Customer Service, and Software Testing while continuing to grow professionally.