Strawberry T.

Professional Summary Highlights: Delivered exceptional customer service via email, phone, and chat support, handling high-volume inquiries while maintaining a 95%+ customer satisfaction rate. Analyzed customer data to tailor health insurance solutions at Optum, improving resolution accuracy and personalized support. Reviewed and validated insurance documentation with high attention to detail, preventing claim processing errors and reducing escalations. Prioritized and processed time-sensitive insurance claims, streamlining back-office operations and contributing to faster turnaround times. Demonstrated empathy and active listening at Teleperformance, fostering trust and elevating the overall customer experience. Communicated flight details clearly and concisely, resolving travel-related issues efficiently and ensuring smooth customer journeys. Adapted quickly to new booking and CRM systems, reducing handling time and enhancing workflow efficiency. Resolved software-related queries by troubleshooting interface issues, minimizing downtime for customers and internal teams. Managed multiple tasks under pressure, ensuring timely responses and meeting strict SLA requirements. Prospected and nurtured travel leads, building long-term relationships and expanding the client base. Negotiated and closed travel sales, regularly exceeding revenue targets and contributing to team performance. Utilized CRM tools (Salesforce, Zendesk) to track interactions, streamlining customer records and follow-up tasks. Kept up with industry trends and travel regulations, enabling informed recommendations and accurate client communication. Resolved escalations with professionalism, turning negative experiences into positive outcomes and repeat business. Collaborated across teams and took on leadership responsibilities, ensuring team alignment and shared accountability for service goals.