Jallette Ann F.

My name is Jallette Ann Fernandez, and I have experience working in legal intake and administrative support roles. In my previous positions, I assisted clients seeking help with family law, probate, CPS matters, real estate, criminal defense and personal injury. My responsibilities included answering inbound calls, gathering case information, qualifying potential clients, scheduling consultations, drafting and sending professional emails to attorneys and paralegals, and documenting detailed call notes in the firm’s system. I have worked in fast-paced environments where professionalism, confidentiality, and accuracy were critical. My role required strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently while ensuring clients felt heard and supported. Yes, I have legal experience, particularly in client intake and administrative legal support. I have handled initial consultations for matters involving divorce, child custody, probate, and personal injury cases. My role required me to identify the type of legal case, gather essential facts, determine urgency, and properly route the matter to the appropriate attorney or department. I understand the importance of confidentiality, professionalism, and accuracy in legal work. I am also familiar with the emotional nature of family law and civil cases, so I approach each client with empathy while remaining organized and objective. I have extensive experience using Microsoft Office Suite and Adobe for document preparation and management. I am also familiar with Clio, as we used it to review case associations and verify client information for specific matters. I can contribute by: Ensuring every client interaction is professional, compassionate, and efficient Accurately qualifying leads to save attorneys time Maintaining organized records and detailed notes Supporting attorneys and paralegals with clear communication