Syed I.

Your customers remember every interaction with your business, and one poor experience is enough to lose them forever! Many businesses lose customers not because of their product, but because of poor customer support and ineffective communication. I help solve that problem by delivering exceptional customer support, strategic cold calling, and customer experiences that increase retention, loyalty, & revenue. 8+ years of expertise in going above and beyond for my clients and their customers. 🏆 Some of the names I’ve proudly worked with include: ❯ Upwork (Freelancer Support) ❯ Deloitte (Big 4 Consulting) ❯ Large-scale Shopify and Amazon brands ➤ Customer Service Experience ⚡Successfully managed 8 Shopify brands simultaneously within a single project ⚡Handled 10–15 tickets per hour during peak season with efficiency and accuracy ⚡Reduced churn by 28% for a subscription-based client within 90 days ➤ Cold Calling & Sales Experience ⚡Generated record-breaking results in both B2B and B2C campaigns ⚡Mastered phone tonality to avoid sounding scripted or overly sales-focused ⚡Successfully bypassed gatekeepers and connected with key decision-makers ➤ Systems & Tools Zendesk / Freshdesk / Gorgias / HubSpot / Intercom / Help Scout / Re:amaze / GoHighLevel / Shopify Plus / Notion / Slack / Jira / ClickUp / Aircall / RingCentral / Dialpad / Five9 / VICIdial / CallTools / Google Workspace / Microsoft Office ➤ Remote-Ready Setup Dedicated home office with backup power, dual high-speed internet connections (100 Mbps & 60 Mbps), dual monitors, and noise-canceling equipment to ensure uninterrupted, distraction-free communication for your customers and team. ➤ Reviews & Client Feedback (also available in my work history section) ⭐⭐⭐⭐⭐ "𝐺𝑟𝑒𝑎𝑡 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑠𝑒𝑟𝑣𝑖𝑐𝑒 𝑎𝑔𝑒𝑛𝑡 𝑎𝑛𝑑 𝑤𝑎𝑠 𝑎𝑏𝑙𝑒 𝑡𝑜 ℎ𝑎𝑛𝑑𝑙𝑒 𝑠𝑜𝑐𝑖𝑎𝑙 𝑚𝑒𝑑𝑖𝑎, 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑐𝑎𝑙𝑙𝑠, 𝑎𝑛𝑑 𝑒-𝑚𝑎𝑖𝑙𝑠." ⭐⭐⭐⭐⭐ "𝑆𝑦𝑒𝑑 𝑖𝑠 𝑎𝑛 𝑒𝑥𝑐𝑒𝑝𝑡𝑖𝑜𝑛𝑎𝑙𝑙𝑦 𝑝𝑟𝑜𝑑𝑢𝑐𝑡𝑖𝑣𝑒 𝑠𝑎𝑙𝑒𝑠 𝑟𝑒𝑝𝑟𝑒𝑠𝑒𝑛𝑡𝑎𝑡𝑖𝑣𝑒. 𝐻𝑒 𝑖𝑠 𝑒𝑥𝑡𝑟𝑒𝑚𝑒𝑙𝑦 ℎ𝑎𝑟𝑑 𝑤𝑜𝑟𝑘𝑖𝑛𝑔, 𝑎𝑛𝑑 𝑝𝑟𝑜𝑣𝑖𝑑𝑒𝑑 𝑢𝑠 𝑚𝑎𝑛𝑦 𝑚𝑒𝑒𝑡𝑖𝑛𝑔 𝑏𝑜𝑜𝑘𝑖𝑛𝑔𝑠 𝑖𝑛 𝑎 𝑣𝑒𝑟𝑦 𝑠ℎ𝑜𝑟𝑡 𝑝𝑒𝑟𝑖𝑜𝑑 𝑜𝑓 𝑡𝑖𝑚𝑒. 𝐼 𝑤𝑜𝑢𝑙𝑑 100% 𝑟𝑒𝑐𝑜𝑚𝑚𝑒𝑛𝑑 ℎ𝑖𝑚 𝑡𝑜 𝑗𝑜𝑖𝑛 𝑎𝑛𝑦 𝑠𝑎𝑙𝑒𝑠 𝑡𝑒𝑎𝑚." ⭐⭐⭐⭐⭐ "𝑇ℎ𝑖𝑠 𝑤𝑎𝑠 𝑜𝑢𝑟 𝑓𝑖𝑟𝑠𝑡 𝑡𝑖𝑚𝑒 𝑤𝑜𝑟𝑘𝑖𝑛𝑔 𝑤𝑖𝑡ℎ 𝑆𝑦𝑒𝑑 𝑓𝑜𝑟 𝑜𝑢𝑟 ℎ𝑜𝑙𝑖𝑑𝑎𝑦 𝑠𝑒𝑎𝑠𝑜𝑛, 𝑎𝑛𝑑 𝐼 𝑐𝑜𝑢𝑙𝑑 𝑛𝑜𝑡 𝑏𝑒 𝑚𝑜𝑟𝑒 𝑔𝑟𝑎𝑡𝑒𝑓𝑢𝑙 𝑓𝑜𝑟 ℎ𝑖𝑠 𝑐𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑡𝑜 𝑡ℎ𝑒 𝑡𝑒𝑎𝑚! 𝑆𝑦𝑒𝑑 𝑤𝑎𝑠 𝑣𝑒𝑟𝑦 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙 𝑤𝑖𝑡ℎ 𝑜𝑢𝑟 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟𝑠 𝑎𝑛𝑑 𝑜𝑡ℎ𝑒𝑟 𝑡𝑒𝑎𝑚 𝑚𝑒𝑚𝑏𝑒𝑟𝑠 𝑎𝑡 𝑎𝑙𝑙 𝑡𝑖𝑚𝑒𝑠. 𝐻𝑖𝑠 𝑎𝑡𝑡𝑒𝑛𝑡𝑖𝑜𝑛 𝑡𝑜 𝑑𝑒𝑡𝑎𝑖𝑙, 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙 𝑐𝑜𝑚𝑚𝑢𝑛𝑖𝑐𝑎𝑡𝑖𝑜𝑛 𝑠𝑘𝑖𝑙𝑙𝑠, 𝑤𝑖𝑙𝑙𝑖𝑛𝑔𝑛𝑒𝑠𝑠 𝑡𝑜 𝑔𝑜 𝑎𝑏𝑜𝑣𝑒 𝑎𝑛𝑑 𝑏𝑒𝑦𝑜𝑛𝑑, 𝑎𝑛𝑑 𝑜𝑣𝑒𝑟𝑎𝑙𝑙 𝑝𝑒𝑟𝑓𝑜𝑟𝑚𝑎𝑛𝑐𝑒 𝑎𝑟𝑒 𝑡𝑜𝑝 𝑛𝑜𝑡𝑐ℎ! 𝐼 𝑤𝑜𝑢𝑙𝑑 𝑏𝑒 ℎ𝑜𝑛𝑜𝑟𝑒𝑑 𝑡𝑜 ℎ𝑎𝑣𝑒 𝑆𝑦𝑒𝑑 𝑏𝑎𝑐𝑘 𝑜𝑛 𝑜𝑢𝑟 𝑡𝑒𝑎𝑚 𝑠ℎ𝑜𝑢𝑙𝑑 𝑡ℎ𝑒 𝑜𝑝𝑝𝑜𝑟𝑡𝑢𝑛𝑖𝑡𝑦 𝑎𝑟𝑖𝑠𝑒." Feel free to send me a message and I will treat your business with utmost care as if I am the Business Owner.