Lein B.

👋 Need a customer support specialist who can keep your customers happy while helping your e-commerce store run smoothly? I'm an experienced E-commerce Customer Support Specialist with hands-on experience supporting online stores across different markets. I've handled customer emails, order inquiries, shipping delays, tracking issues, returns, refunds, subscription management, and customer complaints. 💡 I understand that great customer support is more than just answering tickets. It's about listening to customers, resolving issues clearly, protecting the customer experience, and finding practical solutions that work for both the customer and the business. ✨ Here's how I can help your business: 📩 Email & Ticket Support: Respond to customer inquiries, order questions, complaints, and follow-ups with clear, professional, and empathetic communication. 🛍️ Shopify Order Management: Check order details, payment status, fulfillment, shipping information, cancellations, and refund eligibility. 🔄 Subscription Management: Handle recurring billing concerns, cancellation requests, shipment skips, subscription pauses, and delivery frequency changes. 💳 Returns & Refunds: Explain return policies, process eligible refunds, and help customers understand their available options. 📦 Shipping & Tracking: Investigate delayed shipments, missing orders, tracking issues, and delivery concerns. 🤝 Customer Retention: Offer appropriate solutions to customer concerns while following company policies and maintaining a positive customer experience. 🛠️ Tools and platforms I've worked with: Shopify, Gorgias, Richpanel, CheckoutChamp, Freshdesk, and order tracking platforms such as AfterShip, 17TRACK, ParcelPanel, and ParcelApp. 🌎 I've supported customers for e-commerce businesses in different product categories, including supplements, fashion, and pet products. I'm comfortable following SOPs, documenting customer interactions, maintaining trackers, and working through high-volume ticket queues. 💬 If you're looking for someone who communicates professionally, learns your processes, and takes ownership of customer concerns, I'd love to help! 🌟 Let's make your customer support one less thing for you to worry about!