Cristine R.

Hello! I'm Tin. 🩷 I help businesses deliver reliable, professional customer support while keeping the operational details behind the scenes organised and moving. With 16+ years of experience across customer service, team leadership, quality assurance, account support, escalations and operations, I have worked with customers, clients, internal teams and business stakeholders across complex service environments. My recent experience includes Account Management Support and Escalations, where I have managed customer and property-manager enquiries, coordinated bookings and appointments, handled complaints and service escalations, followed up reports and invoices, managed account-manager inboxes and calendars, coordinated with operational teams, and ensured customers receive clear and timely updates. What I can help your business with: ✅ Customer service and customer support ✅Account management support ✅Email and chat support ✅Complaint and escalation management ✅Ticket and inbox management ✅Appointment and calendar coordination ✅Scheduling and follow-up ✅Administrative and operational support ✅Client and customer communication ✅Quality assurance and conversation audits ✅Customer experience monitoring ✅Process and procedure compliance ✅Documentation and case notes ✅Reporting and issue tracking ✅Team coaching and performance support ✅Creating SOPs, huddle materials and process guides ✅Escalation investigation and resolution ✅Back-office and virtual assistance My approach I focus on accuracy, ownership, clear communication and resolution. When handling a customer or client issue, I do not simply provide a response and move on. I look at the history, identify what needs to be actioned, coordinate with the relevant team, document the outcome, communicate the next step clearly, and follow through until the matter is properly resolved. I am particularly comfortable working with situations involving multiple moving parts—such as scheduling, access arrangements, customer expectations, internal teams, reports, billing concerns, complaints and operational follow-up. I also bring a strong quality mindset from my experience as a Quality Analyst and Team Manager. My background includes evaluating customer interactions, identifying process gaps, recommending corrective actions, coaching teams and monitoring adherence to procedures and regulatory requirements. Why clients can work confidently with me: 💫 16+ years of customer-facing and operational experience 💫Experience supporting account managers and business operations 💫Strong written and verbal communication 💫Experienced in handling sensitive customer complaints and escalations 💫Strong attention to detail and follow-through 💫Comfortable managing competing priorities and urgent requests 💫Experienced in quality monitoring, auditing and coaching 💫Professional, empathetic and solution-focused communication 💫Able to work independently while coordinating effectively with multiple teams If you need someone who can take ownership of customer support, keep operational tasks organised, communicate professionally with clients, and make sure issues do not fall through the cracks, I would be happy to support your business. Available for customer support, account management support, virtual assistance, operations coordination, quality assurance and escalation-management projects. Let's get in touch and talk about what you need and discover how we can collaborate to deliver exceptional outcomes together. 🖤