Patrick V.

***Customer Service, Ecommerce Support & Fraud Specialist*** Are you looking for a reliable, technically savvy Ecommerce Support Specialist who can handle your customer queues, manage back-end operations, *and* protect your store from revenue loss? I bring a unique blend of **high-volume ecommerce customer support** and **enterprise-level fraud analysis** (with a background at JP Morgan Chase). I don’t just close tickets—I understand how order fulfillment, merchant relations, and risk mitigation connect to keep an online business profitable and running smoothly. ***Core Technical Toolkit*** * **Helpdesk & Ticketing:** **Zendesk**, Microsoft Outlook, and Gmail for managing omnichannel support (Email, Chat, and Escalations) with a focus on quick turnaround times. * **Internal Tools & Databases:** Proficient in **Retool** for navigating custom databases, retrieving user accounts, tracking order histories, and troubleshooting backend issues. * **Ecommerce Platform Management:** **Shopify** for seamless order processing, tracking fulfillment statuses, managing inventory updates, and handling refunds/returns. * **Fraud & Risk Mitigation:** Advanced skills in researching suspicious transactions, analyzing merchant documentation (contracts, agreements, shipping evidence), and managing chargeback disputes to protect your bottom line. ***🌟 What I Bring to Your Team*** * **Multichannel Expertise:** From handling complex flight reservations and travel rules in my early career to managing ecommerce buyers today, I know how to talk to customers and de-escalate stressful situations. * **Analytical Problem Solving:** Thanks to my deep background in situational analysis, I excel at investigating customer claims, gathering compelling evidence, and making data-driven decisions on disputes. * **Upselling & Value Addition:** A proven track record of identifying customer needs and naturally upselling partner services to increase average order value (AOV). Whether you need a dedicated professional to clear a ticket backlog, manage daily Shopify fulfillment, or safeguard your store against fraudulent claims, I am ready to dive in and deliver results. Let’s connect to discuss how I can support your store's growth!