Ismael Ernesto S.

I’m a bilingual (English-Spanish) Virtual Assistant and Customer Support Specialist with over 5 years of experience working remotely with U.S.-based companies. My background includes customer service, billing support, CRM management, administrative assistance, documentation, insurance verification, data entry, operational support, social media assistance, and event coordination. Throughout my career, I have worked in fast-paced environments where organization, communication, problem-solving, and attention to detail were essential. I am comfortable handling multiple tasks simultaneously while maintaining accuracy and professionalism. I have experience supporting customers through phone, email, chat, and social media platforms, managing customer records, updating CRM systems, coordinating follow-ups, resolving account issues, and assisting with day-to-day business operations. Whether you need a reliable Virtual Assistant, Customer Support Representative, Administrative Assistant, or Operations Support Specialist, I can help keep your business organized and running smoothly.