Mariko P.

Hello, my name is Mariko Fukuzumi Puno. I have experience in customer service and client-facing coordination within the travel and hospitality industry, where I support corporate travel arrangements, hotel bookings, and guest services for business travelers. In my current role, I manage multiple reservations simultaneously across various hotels and destinations, ensuring all bookings are accurate, confirmed on time, and aligned with client requirements. I regularly communicate with hotel partners and internal stakeholders to handle rate negotiations, special requests, schedule changes, and last-minute adjustments. Plus flight bookings and Car transfers if needed. A key part of my work involves maintaining strong attention to detail, especially when handling VIP guests, group bookings, and billing instructions. I’ve learned to stay highly organized by tracking all reservations, prioritizing urgent requests, and proactively following up to avoid any service disruptions. Overall, I take pride in providing smooth, reliable, and efficient service to clients, ensuring they have a seamless experience from booking to check-out.