Althea I.

Hi! I'm Althea, a reliable and detail-oriented **Virtual Assistant and Ticket Operations Specialist** with experience in ticket pulling, customer service, data entry, technical support, route planning, web research, and administrative support. I have hands-on experience working in ticket operations and ticket pulling, including my most recent experience supporting the LA28 event. I am familiar with fast-paced ticketing workflows where accuracy, speed, attention to detail, and following instructions are essential. 🎟️ TICKET OPERATIONS & TICKET PULLING My ticketing experience includes working with platforms and tools such as: • Ticketmaster • Automatiq • Insomniac • Textchest • TickPick • StubHub • Google Sheets / Google Spreadsheets I can assist with: • Pulling and processing ticket orders • Checking and organizing ticket information • Updating ticket/order spreadsheets • Monitoring orders and statuses • Following detailed ticketing instructions • Handling time-sensitive tasks • Maintaining accurate records • Identifying and reporting issues • Managing repetitive tasks efficiently • Working with multiple platforms simultaneously 💻 VIRTUAL ASSISTANT & ADMINISTRATIVE SUPPORT I can also help businesses with: • Data Entry • Web Research • Email & Chat Support • Customer Service • Technical Support • File and Spreadsheet Management • CRM Updates • Order Processing • Administrative Tasks • Scheduling and Coordination • Process Documentation • Online Research 📞 CUSTOMER SERVICE & TECHNICAL SUPPORT I have experience communicating with customers and handling inquiries through email, chat, and phone. I am comfortable troubleshooting basic technical issues, following established procedures, documenting information, and providing professional customer support. 🗺️ ROUTE PLANNING & SCHEDULING I also have experience with transportation scheduling and route planning, including coordinating schedules, communicating with drivers and members, managing changes, and helping ensure transportation services run smoothly. ⭐ WHAT YOU CAN EXPECT FROM ME ✔️ Accurate and detail-oriented work ✔️ Fast learner and adaptable to new systems ✔️ Reliable and organized ✔️ Strong communication skills ✔️ Comfortable with repetitive and time-sensitive tasks ✔️ Able to follow detailed instructions and SOPs ✔️ Professional and dependable ✔️ Comfortable working independently or as part of a team I understand that when you hire a Virtual Assistant, you need someone you can trust to handle tasks carefully and consistently. If you're looking for someone who can support your ticket operations, administrative work, customer service, data entry, or day-to-day business tasks, I'd love to work with you. Let's work together and get your tasks done accurately and efficiently!