Franz Alixis P.

Passionate about providing top-notch technical support and solutions to users, I thrive on troubleshooting and resolving complex hardware and software issues. With a keen eye for detail and a knack for clear communication, I excel in delivering exceptional customer service while maintaining a deep understanding of cutting-edge technologies. With over 3 years of solid experience in an office and work from home hybrid setup. Comprehensive IT Service Desk Experience • Technical Proficiency • Remote Support • Customer Service • Data Research/Management • Email Management • Expertise in Microsoft/Office365 Applications– Outlook, Word, Excel, PowerPoint, and OneNote • Windows 7, 8, and 10 OS – Managed and Non-Manage PCs • Network Printer and Shared Network Drive management and troubleshooting • Active Directory – Password Reset, Account Unlock, Distribution List and Security Group Management. • Remote Tools – VMWare, Remote Jump Servers and TeamViewer. • POS (Point-Of-Sale) Systems – Toshiba Platform (E-Journal, POS Controllers and Terminal Troubleshooting) • AirWatch – Mobile Device Management • VPN – Cisco AnyConnect, Symantec VPN, PulseSecure. • Technical Familiarity with SQL Databases, MySQL, Java, PHP, HTML and CSS • Technical skills on repairing, maintenance, reformatting and troubleshooting computers. About Me • Ability to work in a team structure • Ability to establish priorities and can work independently without supervision. • Adaptability and ability to work under pressure • Process and customer service oriented • Problem Solver • Strong multi-tasking skills • Good working knowledge of both hardware and software troubleshooting Let's chat and discuss more details about your project.