Leah N.

Operations Coordinator & VA | Client Success | ClickUp, Notion & Dubsado Expert I take the messy, undocumented back end of a growing business and turn it into a system that runs without you having to explain it twice. What clients actually say: "It was amazing to work with Leah, she really helped organize all our messy back end. Put SOPs in place and help us get to the next level. She also dealt with our clients and understood our philosophy from day 1. She is super organized, always on time and has exceeded beyond expectations."* — Alejandra, Co-Founder, AfricaNomads (5.0 stars) How I work: - Proactive, not reactive. I notice what's falling through the cracks before I'm asked to look. I don't wait for step-by-step instructions. - Client-facing and dependable. I've led onboarding, handled day-to-day client communication, and kept people feeling taken care of, not processed. - Operationally sharp. I've rebuilt fragmented Notion workspaces, unmanaged inboxes, and disconnected spreadsheets into one clean, working system, then documented it as SOPs so it doesn't live in my head either. - Financially careful. CPA II qualified, comfortable with bookkeeping, invoicing, expense tracking, and recordkeeping across multiple business lines. - Fast learner. Comfortable picking up new tools, systems, and AI workflows quickly rather than needing hand-holding. Core skills: Executive & operations support | Client onboarding & success | Calendar, inbox & travel coordination | SOP creation & process documentation | ClickUp, Notion, Dubsado, HubSpot, GoHighLevel, Salesforce | Bookkeeping & invoicing | AI-assisted research & drafting (Claude, Gemini, ChatGPT) I also bring a background in executive function and ADHD coaching, including body doubling, so I understand how to build systems that actually stick for busy, distracted founders, not just look good on paper. I protect your time, close the loop on what I say I'll do, and bring you a solution when I flag a problem, not just the problem itself.