Mannel M.

A Career Built on Hospitality, Revenue Growth & Outstanding Guest Experiences I’ve built my career around three things I genuinely enjoy: helping people, growing revenue, and turning great service into memorable experiences. With over 16 years of experience across the hotel and travel industries, I’ve had the opportunity to work with internationally recognised hospitality brands, lead reservations teams, support revenue strategies, and help travellers turn their holiday plans into bookings they can get excited about. Driving Revenue and Delivering Results I’m proud to have been recognised as Hilton UAE’s Best Upseller in 2015, generating AED 100,000 in monthly upselling revenue. More recently, I was named Best Travel Sales Advisor in 2023 and 2024, generating AUD 150,000–250,000 in quarterly revenue. For me, successful sales are about more than numbers. They’re about understanding what customers need, recommending the right options, and creating value that makes them happy to book. Leading Reservations Across Multiple Properties As Complex Cluster Reservations Manager at Hilton Dubai, I oversaw reservations operations across three properties with a combined inventory of approximately 1,500 rooms. Working closely with Revenue, Sales, and Operations, I supported pricing strategies, rate loading, inventory control, forecasting, and revenue optimisation while leading and developing the reservations team. It was an experience that strengthened my ability to balance commercial goals with the service standards guests expect from a global hospitality brand. Turning Travel Enquiries into Confirmed Bookings My experience as a Senior Travel Advisor at G Adventures allowed me to combine my hotel reservations background with my passion for travel. From customised itineraries and accommodation to flights, transfers, tours, and cruises, I helped travellers find options suited to their needs and budgets while converting enquiries into confirmed bookings. I was delighted to receive the Best Travel Sales Advisor award in both 2023 and 2024, recognising my contribution to sales performance. Building Strong Teams and Lasting Relationships Throughout my career, I’ve enjoyed coaching colleagues, sharing product knowledge, improving booking accuracy, and helping teams perform at their best. Whether managing reservations across multiple hotels or supporting travel advisors remotely, I believe a positive team culture, clear communication, and a willingness to help make a real difference to both performance and customer satisfaction. Recognised for Quality, Service, and Dedication My career has been shaped by recognition across different roles, including Employee of the Year at Hilton Sharjah in 2015 and a 100% quality score recognised as Best QA in Hilton UAE. During the COVID-19 pandemic, I also stepped into healthcare, working in hospitals in the UAE and receiving recognition as Best COVID Nurse at Tawam Hospital in August 2020. That chapter of my life strengthened my adaptability, resilience, and appreciation for the human side of service. What I Bring to the Table I bring a blend of hospitality operations, revenue awareness, sales experience, and genuine customer care. I enjoy working towards targets, finding practical solutions, building supplier and client relationships, and making complicated reservations feel simple for customers. I’m equally comfortable looking at the numbers, supporting a team, or speaking directly with a traveller who needs a little extra guidance. My goal is simple: create great experiences, build lasting relationships, and turn every opportunity into a positive result. I bring energy, ownership, and a can-do attitude to my work, along with the belief that great service and strong commercial performance should always go hand in hand.