Saharah Jane Z.

I help founders turn big priorities into organized, accountable execution. I think with you, act ahead of you, and take ownership alongside you. I’m a Chief of Staff, operations leader, and customer experience partner with 8+ years of experience supporting founders and leadership teams across 12+ startups. I’ve worked in AI, SaaS, e-commerce, healthcare, and service-based businesses, often stepping in when a growing company needs more structure without losing its speed. ⭐ Top Rated | 100% Job Success I naturally operate as an integrator, translating vision into execution through structure, accountability, systems, and follow-through. Part strategic partner, part second brain, part operational backbone. Think Donna from Suits, but with ClickUp, AI tools, SOPs, dashboards, and a passion for turning ideas into execution. 💡 Chief of Staff support: Turn your vision into priorities, coordinate strategic initiatives, prepare leadership meetings, and make sure decisions lead to action. 💡 Operations management: Build SOPs, dashboards, reporting systems, and workflows that give your team clear ownership and keep work moving. 💡Customer experience: Improve support processes, manage escalations and online reviews, analyze feedback, and connect customer insights to operational improvements. 💡 E-commerce operations: Coordinate Shopify workflows, returns, fulfillment, inventory tracking, and communication across teams and partners. 💡 Executive support and people operations: Manage calendars, meetings, follow-ups, stakeholder communications, hiring coordination, onboarding, and team documentation. I’m comfortable working across the details and the bigger picture. One day that might mean preparing an executive update; the next, resolving a customer issue, improving a handoff, or building a process the whole team can use. Tools: ClickUp, Notion, Monday, Jira, Shopify, HubSpot, GoHighLevel, Meta Business Suite, Slack, Google Workspace, Microsoft 365, Canva, ChatGPT, and Claude. INDUSTRIES ✔ AI ✔ SaaS ✔ Healthcare ✔ Life Sciences Technology ✔ Fintech ✔ Legal ✔ Insurance ✔ E-commerce & DTC Brands ✔ Retail ✔ Automotive Aftermarket ✔ Digital Marketing ✔ Media & Podcasting ✔ Service-Based Businesses IDEAL CLIENTS ✔ AI Startups ✔ SaaS Companies ✔ Founder-Led Businesses ✔ Venture Backed Startups ✔ Scaling Agencies ✔ E-commerce Brands ✔ Companies Hiring Their First Operations Leader ✔ CEOs Looking for a Strategic Right Hand What I Value From Clients ✔ I thrive when given trust, autonomy, and ownership of outcomes. ✔ I do my best work in kind, collaborative, and low-ego environments. ✔ I can navigate ambiguity with ease, but a clear vision and priorities help me execute at my best. ✔ I value long-term partnerships built on mutual trust and shared goals. ✔ I prefer receiving information in writing so I can process, organize, and respond thoughtfully. ✔ Respect my time as I respect yours ❤️ People Matter as Much as Systems ❤️ I believe great companies are built by scaling people as much as systems. I'm passionate about creating structure, driving execution, and helping teams grow along the way. I choose to work with leaders who care as much about their people as they do their results. It's a core value I don't compromise on. Why Work With Me? I don't just manage tasks. The best partnerships are built on trust. I help founders anticipate challenges, create clarity, build systems, and keep execution moving. If you're looking for someone to simply manage tasks, I'm not the right fit. If you need a strategic partner, let's talk. 👌 🐶 Dog Lover ☕ Coffee Powered Remote Worker 🌸 Friendly, reliable, and proactive "Let me organize that for you" is basically my personality. 💡 I prefer retainer-based compensation. I’m available for 10, 20, or 40 hours per week, depending on the support your business needs.