Judith F.

“Attention to detail, reliability, and prompt communication have been incredibly helpful. I truly appreciate your professionalism and the initiative you take to keep things running smoothly.” Managing short-term rentals can quickly become overwhelming when you are juggling guest communication, reservations, cleaners, maintenance, pricing, and day-to-day operations. That is where I can help. I am a proactive, reliable, and detail-oriented Short-Term Rental Property Management Assistant with almost three years of hands-on experience helping property owners and STR managers streamline operations, deliver excellent guest experiences, and maximize the potential of their properties. I have managed a portfolio of 170+ short-term rental listings across Canada, the UK, Italy, the US, and Mexico, giving me valuable experience working across different property types, guest expectations, market conditions, and operational requirements. Whether you manage a single property or a large portfolio, I can adapt to your systems and take ownership of the day-to-day details that keep your business running smoothly. ● How I Can Help You • Guest Communication & Reservation Management I take guest communication off your plate by handling enquiries, reservations, special requests, complaints, and issues promptly and professionally. From booking through checkout, I help ensure your guests receive a smooth and positive experience. • Listing & Channel Management I manage listings across Airbnb, Booking, VRBO, and Furnished Finder, keeping calendars, availability, rates, house rules, amenities, and listing information accurate and up to date. • Revenue & Pricing Management Using PriceLabs, I can help optimise your pricing based on demand, seasonality, events, weekends, and market conditions, helping you make informed pricing decisions and maximise your property's earning potential. • Property Operations & Turnover Coordination I coordinate cleaners, handymen, maintenance teams, and other vendors, follow up on outstanding issues, and help ensure your properties are clean, maintained, and guest-ready before every arrival. • Administrative Support I provide invoice recording and administrative support for short-term rental reservations, including experience recording reservation invoices using SuperBill software for an international property management client. I can also organize property-related records, track vendor invoices and operational expenses, and support other administrative tasks that keep your business organized. • STR Property Research & Growth Support Whether you are launching a new property or expanding your portfolio, I can assist with property research, rental arbitrage analysis, market research, listing setup, optimization, and ongoing operational support. ● Platforms & Tools STR Platforms/OTAs: Airbnb, Booking, VRBO, Holidu, Tripadvisor, Property Management Systems: Hostaway, Hospitable, Guesty, OwnerRez Revenue Management: PriceLabs, AirDNA Property Search: Zillow, Hotpads, Trulia, Apartment, Redfin Workflow & Project Management: Asana, ClickUp, Monday, Turno Communication & Collaboration: Slack, Microsoft Teams, WhatsApp, Gmail, Outlook, Google meet, Zoom ● What You Can Expect From Me * Prompt and professional communication * Strong attention to detail * Reliable follow-through * Proactive problem-solving * Ownership of assigned responsibilities * Clear communication with guests, vendors, and team members * A genuine focus on protecting your property and improving your guests' experience Your time is valuable. My role is to take the operational workload off your plate so you can focus on growing your business rather than managing every small detail. If you need a reliable STR Property Management Assistant who will treat your properties and guests with care while keeping your operations organized, I would love to hear about your business and discuss how I can help.