Catherine C.

My name is Catherine. I am working as a customer service representative for almost 3 years. I'm a great mutli-tasker and well experience in administrative jobs, I am fluent in English and a highly organized and efficient in time management. I am proactive, friendly and I am capable of managing tasks and communication skills. I have had a variety of experiences with many different roles in virtual assistance and customer service. From my time at Mazulana as a Virtual Assistant, where I was responsible for responding to emails and phone calls, answering queries related to orders and billing, tracking feedback from customers, escalating issues to the concerned department for resolutions, and ensuring that quotas were met by the end of each shift. Additionally, I worked as a Customer Service Specialist at Concentrix, where I provided travel information booking reservations, serviced existing reservations, educated customers on company websites, provided ticketing services, and resolved issues with a sense of urgency through live chats or emails. These experiences have equipped me with excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. One of my most relevant experiences is working as a Virtual Assistant at Mazulana. During this time, I was responsible for responding to emails and phone calls from customers, answering their queries regarding orders and billing. By tracking feedback from customers and escalating any issues to the concerned department for resolutions, I ensured high customer satisfaction. Additionally, meeting the daily quota of 50 emails and 50 phone calls allowed me to develop strong time management skills while maintaining accuracy in my work. Another significant experience that is relevant to this role is my time as a Customer Service Specialist at Concentrix. In this position, I was responsible for providing travel information booking reservations, servicing existing reservations, educating customers on company websites, providing ticketing services, and resolving any issues that may arise. Through this experience, I developed excellent problem-solving skills and the ability to handle customer inquiries with a sense of urgency. In conclusion, I am confident that my experiences as a Virtual Assistant and Customer Service Specialist make me an ideal candidate...